Remote-First Technical Support Engineer (L2)

Sumsub; Singapore; On-site; SGD 50,000 - 80,000; Full time

Benefits offered by this job

Extra time off including birthdays and additional personal days

Remote-first culture

Growth opportunities with learning support

Team offsites fully covered

Access to necessary tools and hardware

Job summary

A leading verification platform is seeking a Technical Support Engineer in Singapore. This role includes providing technical support and troubleshooting for B2B clients. Candidates should be fluent in English and Mandarin, with a basic understanding of networking and API requests. The position offers a remote-first work culture along with growth opportunities and a friendly environment. The company values diversity and invites applications from individuals of all backgrounds.

Qualifications

• Fluent in English & Mandarin (both oral and written, upper-intermediate as a minimum).
• Possess curiosity, calmness, thoughtfulness to satisfy customers.
• Willingness to provide excellent support service.

Responsibilities

• Providing technical support, configuration, and troubleshooting for B2B clients.
• Performing technical analysis of reported problems.
• Interacting with engineers to provide technical action plans.

Skills

Fluent in English

Fluent in Mandarin

Basic understanding of networking

Basic understanding of web

Basic understanding of API requests

Basic SQL knowledge

Tools

Postman

Job description

A leading verification platform is seeking a Technical Support Engineer in Singapore. This role includes providing technical support and troubleshooting for B2B clients. Candidates should be fluent in English and Mandarin, with a basic understanding of networking and API requests. The position offers a remote-first work culture along with growth opportunities and a friendly environment. The company values diversity and invites applications from individuals of all backgrounds.