Technical Support Engineer II | Hybrid & Growth Access

Eset; Singapore; Hybrid; SGD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive health insurance

Subsidized gym membership

Generous leave policies

Modern office facilities

Access to world-class learning platforms

Job summary

Eset is looking for a Technical Support Engineer II in Singapore to provide expert technical support for their products to customers, partners, and resellers. The role involves documenting customer issues, escalating undocumented problems, and performing enhanced troubleshooting. Candidates should have strong IT knowledge, experience with operating systems like Windows and Linux, and effective communication skills. The position offers a hybrid work culture along with comprehensive health benefits and growth opportunities.

Qualifications

• 2 years of work experience in a technical support role.
• Ability to document and analyze customer issues effectively.
• Familiarity with ESET products and troubleshooting techniques.

Responsibilities

• Provide technical support for ESET products to customers, partners, and resellers.
• Document and escalate customer issues as required.
• Perform scheduled callbacks and respond to customer requests.

Skills

Good theoretical and practical knowledge in IT environment

Advanced understanding of operating systems (Windows, macOS, Linux)

High analytical skills

Education

Completed IT-related education or equivalent qualification

Job description

Eset is looking for a Technical Support Engineer II in Singapore to provide expert technical support for their products to customers, partners, and resellers. The role involves documenting customer issues, escalating undocumented problems, and performing enhanced troubleshooting. Candidates should have strong IT knowledge, experience with operating systems like Windows and Linux, and effective communication skills. The position offers a hybrid work culture along with comprehensive health benefits and growth opportunities.