24/7 IT Support Engineer — Networking & Security

M.TECH PRODUCTS PTE LTD; Singapore; On-site; SGD 33,480 - 50,220; Full time

Job summary

A Technology Solutions Company in Singapore seeks a dedicated Technical Support Specialist to provide 24x7 support via phone, email, and onsite assistance. The ideal candidate will have relevant diploma or Higher Nitec, strong communication skills, and a passion for technology. Responsibilities include troubleshooting technical issues and coordinating with team members, ensuring customer needs are understood and met. Fresh graduates are encouraged to apply, with a preference for those experienced in networking or cybersecurity solutions.

Qualifications

• Proficiency in English and strong communication skills, especially over phone and email.
• Willingness to work rotating shifts.
• Passionate about learning new product solutions and technology.

Responsibilities

• Provide technical support to customers via phone, chat, email, and onsite.
• Diagnose faults and troubleshoot technical issues.
• Coordinate with the Technical Support team to escalate unresolved issues.

Skills

Technical support

Communication skills

Networking knowledge

Cybersecurity knowledge

Education

Higher Nitec or diploma in IT or relevant discipline

Job description

A Technology Solutions Company in Singapore seeks a dedicated Technical Support Specialist to provide 24x7 support via phone, email, and onsite assistance. The ideal candidate will have relevant diploma or Higher Nitec, strong communication skills, and a passion for technology. Responsibilities include troubleshooting technical issues and coordinating with team members, ensuring customer needs are understood and met. Fresh graduates are encouraged to apply, with a preference for those experienced in networking or cybersecurity solutions.