Remote Client Services & Production Support Specialist

STATE STREET BANK AND TRUST COMPANY; Singapore; Remote; SGD 90,000 - 150,000; Full time

Job summary

STATE STREET BANK AND TRUST COMPANY in Singapore seeks a client-focused support specialist to provide client service and production support for the Fund Connect trading platform. You will coordinate with clients, business partners, and technology teams to ensure accurate data and smooth onboarding.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple priorities in a fast-paced capital markets environment.

Qualifications

• Bachelor's degree in finance, accounting, economics, or related field, or equivalent professional experience in financial services.
• Five or more years of relevant financial services experience, including at least three years in operations or client service.
• Fluency in English; proficiency in additional languages (Japanese and/or Korean) is a plus.
• Strong technical aptitude and proficiency with a broad range of applications, including Microsoft Office, Grafana, Freshdesk, Microsoft Teams, and other virtual collaboration tools.

Responsibilities

• Onboard new money market clients and support Fund Connect ETF onboarding.
• Coordinate data setup and maintenance with the Fund Connect development team and monitor data, trade, and file-transfer integrations.
• Investigate and resolve client inquiries and production issues; review account balances for completeness.
• Provide platform training to operators and participate in testing and training for new features, including UAT environments.
• Liaise with fund companies on trading, onboarding, and maintenance activities; ensure adherence to operational procedures.

Job description

STATE STREET BANK AND TRUST COMPANY in Singapore seeks a client-focused support specialist to provide client service and production support for the Fund Connect trading platform. You will coordinate with clients, business partners, and technology teams to ensure accurate data and smooth onboarding.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple priorities in a fast-paced capital markets environment.