Reintergration Mentor

Yellow Ribbon Industries Pte. Ltd.; Singapore; On-site; SGD 65,000 - 85,000; Full time

Job summary

Singapore Prison Service seeks a Senior Assistant Director, Operations / Lead Reintegration Mentor to supervise daily operations at Selarang Halfway House or Cosford Annex. You will ensure safety, welfare of residents, and overall security while coordinating with SHWH Case Managers to aid reintegration into society.

You will manage security, resident flow, shift handovers, and incident reporting, with responsibilities spanning logistics, investigations, and estate feedback.

Qualifications

• Recognized Diploma in any discipline.
• Experience in operations, security or provost roles.
• Ability to manage diverse residents professionally.
• Basic knowledge of case management and counselling an advantage.
• Calm under pressure with de-escalation skills.
• Strong listening and analytical skills.
• Team player with good interpersonal skills.
• Multitasking and resourcefulness.
• Computer literacy with Word and Excel.
• Able to work rotating 12-hour shifts.

Responsibilities

• Oversee security screening to prevent contraband.
• Coordinate daily operational routine of SHWH/CA.
• Meet residents' day-to-day needs and ensure operations.
• Manage check-in/check-out and provide headcount updates.
• Ensure smooth shift handovers and communicate pending matters.
• Provide logistical support and assist with bulky items.
• Conduct patrols and searches for resident safety.
• Collaborate with Case Managers on resident progress and records.
• Assist in handling grievances and investigations.
• Identify estate management defects and feedback for follow-up.

Skills

Operations management

Security oversight

Staff supervision

Case management

De-escalation

Communication

Teamwork

Multi-tasking

Education

Diploma holder

Tools

MS Word

Excel

Job description

The successful incumbent will Senior Assistant Director, Operations / Lead Reintegration Mentor in ensuring the smooth running of the daily operations at Selarang Halfway House (SHWH) or Cosford Annex (CA) and is responsible for the safety and welfare of the residents and the overall security of the Halfway House premises. They will work closely with the SHWH Case Managers to aid residents with their reintegration back to society.

Major Duties and Responsibilities

• Oversee security screening to ensure contrabands are not brought into the house.
• Facilitate the daily operational routine of SHWH or CA:
• Ensure the day-to-day needs of the residents and operational requirements of the halfway house are being met.
• Facilitate the process of residents checking in and out of the halfway house on a daily basis and provide daily updates on the headcount and other activities/incidents (if any) throughout the tour of duty. Any unusual movements should be highlighted and reported to the relevant parties.
• To ensure that there is seamless transition during the handing and taking over of shift duties. The jobholder is also responsible in ensuring that all outstanding matters have been clearly communicated to the next duty personnel and are promptly followed up with.
• Provide logistical support to residents during their stay in SHWH or CA. To assist occasionally with carrying & moving of bulky/heavy items.
• Conduct patrols and searches in the SHWH/CA Living Units to ensure the safety of residents.
• Work closely with Case Managers in the case management of residents, including monitoring and maintaining proper records on the progress, movement, and other relevant information pertaining to the residents.
• Assist in handling any grievance procedure and carrying out preliminary investigation of incidents and/or disciplinary issues (when assigned).
• Identify any defect(s) or work(s) to be carried out pertaining to the halfway house’s estate management issues during daily tour of duty and to feedback to Singapore Prison Service Corporate Services Team for follow up.

Any Other Duties

To carry out any other duties as assigned by Senior Assistant Director, Operations / Lead Reintegration Mentor

Requirements

• Recognized Diploma in any discipline.
• Relevant experience in operations (especially in residential or secured settings), security or provost functions.
• Ability to manage people of varying profiles in a professional manner.
• Basic understanding of case management and counselling would be an advantage.
• Level-headed and able to de-escalate tense situations
• Strong listening and analytical skills
• Team Player with good interpersonal skills
• Resourceful and able to multi-task
• Computer Literacy with basic MS Word and Excel knowledge
• Able to work on rotational shift and the hours as indicated below and be deployable on off days when required on short notice.

Work Shift Cycle

• 1 x 12hrs Day Shift from 7.30am to 7.30pm
• 1 x 12hrs Night Shift from 7.30pm to 7.30am
• Followed by 2 Off Days (where 2nd Off Day is standby activation

Work location

Upper Changi Road N Singapore (EAST)