Head of Operations

muslim missionary society, singapore, the; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Medical & Leave benefits

Conducive work environment

Training & Development opportunities

Multi-vertical skill growth

Noble community heritage

Job summary

Jamiyah Singapore is seeking a dedicated Operations Leader to supervise the halfway house team, ensure resident safety, and oversee daily operations. You will coordinate with case workers to align rehabilitation goals with service delivery.

The role requires a Diploma or Degree and at least 5 years in operations, security, or facility management, with a willingness to respond to emergencies after hours.

Qualifications

• Diploma or Degree required with supervisory experience.
• Experience in operations, security, facility management, or government institutions preferred.
• Ability to interpret trends and data to drive operational decisions.

Responsibilities

• Lead and supervise the Operations Team to ensure smooth halfway house operations.
• Develop and review strategic and operational plans to enhance centre performance.
• Ensure daily routines, resident movements, and safety measures are implemented.
• Monitor muster and movement trends; investigate and respond to irregularities or security breaches.
• Conduct or oversee investigations and recommend actions where necessary.
• Uphold WSH standards and regulatory compliance.
• Maintain facilities, logistics, and resources for optimal functioning.
• Coordinate with Case Workers to align rehabilitation goals with operations.
• Provide leadership, mentoring, and performance management to operations staff.
• Submit regular reports to Head, JHH on incidents, staffing, and compliance.
• Liaise with emergency services and external vendors for safety and security.

Skills

People management

Conflict resolution

Disciplinary management

Education

Diploma or Degree in any discipline

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Location: Pasir Panjang, Singapore

Job Type: Rotational Shift

Be a Vital Part of Our Support Team at Jamiyah Singapore.

Join Our Mission to serve the community, grounded in ethnic values and compassion.

Why Join Jamiyah Singapore?

• Purpose with Impact: Be part of a team that directly supports the community.
• Inclusive and Supportive Culture: Work in a multicultural environment where respect, teamwork, and support are core values.

Duties & Responsibilities

• Lead and supervise the Operations Team (Welfare/Operations Officers) to ensure smooth and effective halfway house operations.
• Develop and review strategic and operational plans to enhance centre performance and resident care.
• Ensure daily routines, resident movements, and overall safety measures are implemented and adhered to consistently.
• Monitor resident muster and movement trends; investigate and respond to irregularities or security breaches.
• Conduct or oversee preliminary investigations into incidents; recommend disciplinary actions where necessary.
• Uphold workplace safety and health (WSH) standards in accordance with internal protocols and regulatory frameworks.
• Ensure facilities, logistics, equipment, and resources are adequately maintained for optimal functioning.
• Coordinate with Case Workers and programme teams to ensure alignment between rehabilitation goals and operational execution.
• Provide leadership, mentoring, and performance management to operations staff.
• Submit regular reports to the Head, JHH on centre incidents, staffing, logistics, and compliance matters
• Serve as the liaison with emergency services and external vendors related to safety and security.
• Network and collaborate with external agencies to share best practices and strengthen service delivery.
• Represent the Home in meetings, conferences, and networking events with government bodies, welfare organisations, and partners.
• Support and participate in Jamiyah Halfway House and Jamiyah Singapore's events and functions.
• Undertake additional responsibilities assigned by management, including duties beyond normal working hours when necessary.

Requirements

• Diploma or Degree in any discipline.
• Minimum 5 years of relevant experience in operations management, security, facility management, or government institution, including supervisory responsibilities.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access); working knowledge of data analysis and basic reporting.
• Strong team management, conflict resolution, and disciplinary management capabilities.
• High ethical standards, integrity, and commitment to organization mission and values.
• Able to interpret trends and data to develop appropriate operational responses.
• Willingness to respond to emergencies after hours and be on call when needed.

Benefits

• Comprehensive Medical & Leave Benefit.
• Supportive and conducive work environment.
• Training & Development opportunities.
• Unlimited opportunities to develop and harness your skills across multi-verticals.
• Being part of a noble organization with a strong heritage in community care.