Manager, Residential Services

HYPERSCAL SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

The Salvation Army in Singapore seeks an experienced administrator to lead residential services for children and youth, ensuring safety, welfare and high-quality care across Gracehaven and The Haven. You will coach staff, supervise interns, and drive program development within licensing guidelines.

You will manage budgets, coordinate reporting, and build partnerships with internal teams and external agencies to strengthen community resources for residents and their families.

Qualifications

• A degree in social work, psychology or counselling or other relevant disciplines.
• At least 5 years of work experience with 2 years in supervision of others in an operational environment.
• Good leadership and management skills.

Responsibilities

• Lead, develop and maintain capabilities to provide high quality of care for children in the programme.
• Oversee 24/7 operations of Gracehaven and The Haven, ensuring safety and welfare of staff and clients.
• Supervise interns, programme executives and staff; review targets and SOPs.
• Develop and review program objectives, ensure licensing compliance, and maintain service quality.
• Build community partnerships and advocate for residents, reporting progress to Management Committee.

Skills

Leadership

Management

Team supervision

Education

Degree in social work, psychology or counselling or other relevant disciplines

Job description

COMPANY DESCRIPTION

The Salvation Army has been touching lives in Singapore since 1935 and we remain committed in serving the underprivileged in the community without discrimination. To us, every life is precious and we actively help those in need regardless of age, race or religion.

Throughout the years, we have established a comprehensive network of social services to meet a wide range of needs in our community. Our diverse programmes reach out to children who need care and protection, families in material need, ailing aged requiring quality nursing care and other needy segments in our society.

Our spiritual ministry also reaches out to the people in the community to provide counsel to those in need. We are there to help guide those in need towards finding their identity and purpose in life.

ACCOUNTABILITY

Responsible to: Asst Director, Residential Services under the direction of the Executive Director

JOB TASKS & RESPONSIBILITIES:

As key personnel of the team, you are expected to lead, develop and maintain capabilities to provide high quality of care to meet the diverse needs of children entering the programme. You are also to lead the daily operations of the unit and to ensure that the safety and welfare of the clients are taken care of. You need to support the Asst Director in the coaching and supervision of professional staff, offer guidance to ensure smooth work delivery in the centre and observe the Standards of Care while upholding the ethics and ethos of the social work and youth work practice.

MAIN DUTIES AND RESPONSIBILITIES

1. Operation Management /Staff Supervision
2. Oversight 24/7 operations of the units at Gracehaven and The Haven; ensuring the safety and welfare of both staff and clients and to lead and support the unit staff involved in the management of the clients.
3. Provide supervision to interns on placements, programme executives and all block staff which include all Assistant Managers or any other staffs in consultation with the Asst Director.
4. Set and review targets and objectives of the unit programme on a regular basis.
5. Develop and review Standard Operating Procedures (SOPs) in compliance with the Ministry (MSF) and Licensing guidelines.
6. Ensure that all staffs are well trained and abide by the Home's philosophy, mission, objectives and operating principles in carrying out their duties.
7. Ensure that staff resources are adequate and oversight staff roster to promote quality service standards and workflow efficiency.
8. To ensure residential programme is functioning optimally and that licensing requirements are achieved.
9. Programme Development and Management
10. Ensure structured programs are engaging and therapeutic in intervening with children and young persons, with the aim to meet the physical, social, emotional and educational needs of the clients.
11. Monitor and maintain meaningful daily programmes to ensure the clients are kept sufficiently and constructively engaged.
12. Evaluate the outcome of projects and the program against its respective objectives.
13. Community Resources and networking
14. Establish close working partnerships both internally (within your Unit and with the rest of the programmes hosted within the residential services - both at the team and volunteer level) and with other partnering agencies and institutions so as to maximise our community resources and support systems.
15. Service Development
16. Advocate and represent the rights, needs and welfare of residents through various official platforms, to address service gaps, concerns or issues that will promote and enhance the service delivery for our residents and their families.
17. Provide regular updates to Management Committee and MSF on the progress of the clients as well as operational issues where relevant.
18. Professional Development
19. Promote professional development through identifying learning needs, transfer of skills and knowledge and offer training where appropriate.
20. Administration
21. Manage staff-to-staff and staff-to-client relationships and mediate any issues that may arise.
22. Plan and manage the budget of the Programme and follow proper accounting principles and policies.
23. Support in-staff induction / orientation / appraisal / training when required.
24. Coordinate, construct and compile all necessary reports for submission and presentation in various boards, both internal and external.
25. Undertake any other duties as and when required and in consistent with the position.

QUALIFICATIONS

A degree in social work, psychology or counselling or other relevant disciplines.

At least 5 years of work experience with 2 years in supervision of others in an operational environment.

Good leadership and management skills.

Duty Hours

Please be informed that the total work hours is 44 hours per week.

Under normal circumstances the hours of duty will be as follows:

9.00 am to 6.00pm - Monday to Friday (inclusive 1 hour break)

It will be at the discretion of your Centre/Department in charge or his/her assigned representatives to determine whether you will be required to work any of the unutilised hours according to the operational needs of the Home and within the legitimacy of the employment laws where applicable.

The program is a 24/7 community care service, hence flexibility in work arrangement is expected.

Work Location

Children and Youth Group - Gracehaven Children's Home

3 Lorong Napiri Singapore 547528