Regional Operational Excellence Lead - End-to-End Process

DELIVERY HERO APAC PTE. LIMITED; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

Delivery Hero APAC PTE. LIMITED seeks an experienced operations professional to own an end-to-end process across 11 markets, defining standards, SOPs and targets. You will measure metrics, diagnose root causes from store data, and translate improvements into scalable actions for country teams.

Responsibilities include designing repeatable improvements, auditing adoption, and collaborating with product and data to build dashboards and tooling. 25% travel may be required.

Qualifications

• 7+ years in operations, process improvement, supply chain or consulting.
• Strong analytics: SQL or advanced Excel and BI tools.
• Structured problem-solving — Lean, Six Sigma or equivalent. Certification is a plus, not a requirement.
• A track record of improvements that were measured and that lasted after you moved on.
• Comfortable on a store floor. Most of the answer is there, not in a dashboard.
• Influence without authority, across markets and cultures. Clear written and spoken English.
• Willing to travel roughly 25%.

Responsibilities

• Own a process domain across 11 markets, including its operating standard, SOPs and targets.
• Translate that standard into something a store can execute on a shift and a country can audit.
• Measure domain metrics inside the regional framework: definition, source, frequency, target and a named owner in every market.
• Work store-level data to find root cause, not to restate the headline.
• Design repeatable, quantifiable improvements — layout and walk paths, slotting, batching, cycle counts, shift planning.
• Deploy through the countries by working with country ops heads and in-store leads; verify adoption via audits.
• Shape the tools by defining needs from product and data — dashboards, not-found logging, handover verification.

Skills

SQL

Excel

BI tools

Lean Six Sigma

Stakeholder influence

English

Tools

BI dashboards

WMS

Job description

Delivery Hero APAC PTE. LIMITED seeks an experienced operations professional to own an end-to-end process across 11 markets, defining standards, SOPs and targets. You will measure metrics, diagnose root causes from store data, and translate improvements into scalable actions for country teams.

Responsibilities include designing repeatable improvements, auditing adoption, and collaborating with product and data to build dashboards and tooling. 25% travel may be required.