Regional IT Infrastructure & Operations Lead

AMBITION GROUP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 150,000 - 230,000; Full time

Job summary

Ambition Group Singapore Pte. Ltd. seeks a Regional IT & Infrastructure Lead to own APAC IT infrastructure, ensure operational stability and drive transformation.

The role combines hands-on engineering with regional leadership across Microsoft technologies, cloud, networking and endpoint management, partnering with global teams to keep environments highly available and secure. The successful candidate brings 10+ years in IT infrastructure, strong incident handling capabilities and proven

Qualifications

• At least 10 years in IT infrastructure, operations or related field.
• Strong regional/global enterprise infrastructure experience, cloud and hybrid.
• Solid knowledge of Microsoft technologies: Windows Server, Entra ID, M365, Azure and virtualization.
• Hands‑on with Intune, Autopilot and security policies.
• Leads major incidents, RCA, problem management and change governance.
• Experience delivering infrastructure projects as a lead or regional liaison.

Responsibilities

• Own availability, performance and reliability of regional IT infrastructure across APAC.
• Provide technical leadership across Microsoft tech stack and cloud, networking, endpoints.
• Monitor infrastructure health, capacity and resilience; drive automation and standardisation.
• Lead major incident management, root-cause analysis and post-incident reviews.
• Partner with global IT, Cyber Security and Engineering on transformation and cloud adoption.
• Manage vendors and MSPs, track SLAs and delivery commitments.
• Act as senior escalation point for regional support teams and maintain runbooks.

Skills

IT infrastructure

Leadership

Cloud & hybrid

MS technologies

Incident management

ITIL/ITSM

Cybersecurity

Education

Bachelor’s degree in IT/Computing

Tools

Intune

Autopilot

Conditional Access

Job description

A leading global organisation is looking for a Regional IT & Infrastructure Lead to take ownership of IT infrastructure, operational stability and technology enablement across APAC.

This is a hands-on senior role covering infrastructure, cloud, endpoint management, service operations and technology transformation. You will work closely with global infrastructure, security and engineering teams to keep the regional environment highly available, secure and resilient. It suits an experienced IT professional who enjoys staying close to the technology and driving continuous improvement.

Key Responsibilities

• Own the availability, performance and reliability of regional IT infrastructure and core business platforms across APAC.
• Provide technical leadership across Microsoft infrastructure, cloud, networking, endpoints and collaboration platforms, including Microsoft 365, Azure, Entra ID, Windows Server and virtualisation.
• Proactively monitor and improve infrastructure health, capacity and resilience.
• Lead major incident management, including troubleshooting, root-cause analysis, post-incident reviews and preventative actions.
• Partner with global IT, Cyber Security and Engineering teams on infrastructure transformation, cloud adoption and regional initiatives.
• Lead or support APAC projects such as office moves, network upgrades, infrastructure refreshes and cloud migrations.
• Manage endpoint environments using Microsoft Intune and Autopilot, covering provisioning, patching, encryption, compliance and secure decommissioning.
• Work with Cyber Security to maintain security baselines, conditional access, endpoint protection and access controls.
• Evaluate emerging technologies through pilots and proofs of concept, and identify opportunities for automation and standardisation.
• Review and validate technology changes, ensuring proper risk assessment, testing and rollback planning.
• Manage vendors and third-party providers, monitoring SLA performance and delivery commitments.
• Act as a senior escalation point for regional support teams, and maintain runbooks, documentation and disaster recovery procedures.
• Deputise for senior IT operations leadership when required and contribute to regional IT strategy.

What we are looking for:

• At least 10 years of experience in IT infrastructure, systems engineering, IT operations or a related field.
• Strong experience managing enterprise infrastructure across a regional or global environment, including cloud and hybrid setups.
• Solid knowledge of Microsoft technologies, including Windows Server, Active Directory / Entra ID, Microsoft 365, Azure and virtualisation.
• Hands‑on experience with Intune, Autopilot, Conditional Access and security policies.
• Proven experience handling P1/P2 incidents, major incident management, RCA and problem management.
• Experience delivering infrastructure projects as a technical lead, project lead or regional liaison.
• Good understanding of ITIL, ITSM and change management, and strong awareness of cybersecurity and business continuity.
• Experience working with global stakeholders across time zones and managing MSPs and technology partners.
• Strong communication skills, with the ability to engage both technical and senior business stakeholders.
• Degree in IT, Computer Science, Engineering or a related discipline. ITIL, Microsoft or Azure certifications are advantageous.