Regional IT Applications & Operations Lead

Fashion Group; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Fashion Group is seeking a Regional IT Business Operations Manager to oversee regional IT application operations across SE Asia and Oceania. You will ensure effective system support, service delivery and continuous improvement for key business applications, and act as the liaison between regional stakeholders and central IS&T teams.

You will provide L1/L2 support for Esker, Concur, Aprovall, HRIS tools and SAP S/4HANA, guide users, manage escalations, and participate in UAT, change management

Qualifications

• Bachelor's degree in IT, business administration, or related discipline.
• Proven L1/L2 IT application support across back-office, finance and HRIS.
• Familiar with Esker, Concur, Aprovall and SAP S/4HANA integrations.
• Strong communication and cross-functional collaboration.
• ITIL or PMP certifications preferred; Agile experience a plus.

Responsibilities

• Oversee regional IT application operations and ensure effective support and continuous improvement for key business apps in SE Asia and Oceania.
• Liaise between regional stakeholders, central IS&T and external providers to align business needs with IT standards and priorities.
• Provide Level 1 and Level 2 support for Esker, Concur, Aprovall, HRIS tools and SAP S/4HANA; guide users on best use of apps.
• Monitor incidents, coordinate escalation to Level 3, and ensure SLA adherence with AMS partners.
• Participate in design, UAT, deployment, and post-implementation hypercare for SAP S/4HANA and integrations.
• Lead change management, ensure governance and security standards, and assess AMS vendor performance.
• Represent region in global project committees and maintain updates on operations and incidents.

Skills

L1/L2 support

Stakeholder comms

English fluency

Agile familiarity

Education

Bachelor's degree in Information Technology or Business Administration

Tools

Esker

Concur

Aprovall

SAP S/4HANA

Job description

Fashion Group is seeking a Regional IT Business Operations Manager to oversee regional IT application operations across SE Asia and Oceania. You will ensure effective system support, service delivery and continuous improvement for key business applications, and act as the liaison between regional stakeholders and central IS&T teams.

You will provide L1/L2 support for Esker, Concur, Aprovall, HRIS tools and SAP S/4HANA, guide users, manage escalations, and participate in UAT, change management