Asia IT Operations & Service Desk Lead

lvmh fashion group services singapore pte. ltd.; Singapore; Vor Ort; SGD 120.000 - 160.000; Vollzeit

Zusammenfassung

lvmh fashion group services singapore pte. ltd. is seeking an IT Operations & Service Desk Manager based in Singapore to lead regional service desk and IT operations across Asia, aligning with the Division’s central operating model.

You will drive service quality, manage ServiceNow-based processes, govern incidents and major outages, and partner with regional and central teams to ensure consistent end-user support and business continuity.

Qualifikationen

• Degree in Information Technology, Computer Science, Engineering, or a related field.
• Solid experience in IT operations and Service Desk management, ideally across a regional Asia scope.
• Strong knowledge of ITSM processes and ServiceNow, including incident, request, escalation, and reporting management.

Aufgaben

• Lead the Service Desk and IT operations across Asia to ensure stable, responsive, and measurable support services.
• Oversee and manage service delivery on the ServiceNow platform, including incident, request, escalation matrixes and workflow management.
• Coordinate proximity support across Asia markets for consistent end-user support and local service continuity.
• Monitor and improve IT service management processes, KPIs, and governance to enhance service quality and user satisfaction.

Kenntnisse

IT operations

Service Desk

ServiceNow

ITSM

Incident management

Governance

Stakeholder management

Regional coordination

Ausbildung

Degree in IT/CS

Tools

ServiceNow ITSM

Jobbeschreibung

lvmh fashion group services singapore pte. ltd. is seeking an IT Operations & Service Desk Manager based in Singapore to lead regional service desk and IT operations across Asia, aligning with the Division’s central operating model.

You will drive service quality, manage ServiceNow-based processes, govern incidents and major outages, and partner with regional and central teams to ensure consistent end-user support and business continuity.