Regional IT Business Operations Manager

Fashion Group; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Fashion Group is seeking a Regional IT Business Operations Manager to oversee regional IT application operations across SE Asia and Oceania. You will ensure effective system support, service delivery and continuous improvement for key business applications, and act as the liaison between regional stakeholders and central IS&T teams.

You will provide L1/L2 support for Esker, Concur, Aprovall, HRIS tools and SAP S/4HANA, guide users, manage escalations, and participate in UAT, change management

Qualifications

• Bachelor's degree in IT, business administration, or related discipline.
• Proven L1/L2 IT application support across back-office, finance and HRIS.
• Familiar with Esker, Concur, Aprovall and SAP S/4HANA integrations.
• Strong communication and cross-functional collaboration.
• ITIL or PMP certifications preferred; Agile experience a plus.

Responsibilities

• Oversee regional IT application operations and ensure effective support and continuous improvement for key business apps in SE Asia and Oceania.
• Liaise between regional stakeholders, central IS&T and external providers to align business needs with IT standards and priorities.
• Provide Level 1 and Level 2 support for Esker, Concur, Aprovall, HRIS tools and SAP S/4HANA; guide users on best use of apps.
• Monitor incidents, coordinate escalation to Level 3, and ensure SLA adherence with AMS partners.
• Participate in design, UAT, deployment, and post-implementation hypercare for SAP S/4HANA and integrations.
• Lead change management, ensure governance and security standards, and assess AMS vendor performance.
• Represent region in global project committees and maintain updates on operations and incidents.

Skills

L1/L2 support

Stakeholder comms

English fluency

Agile familiarity

Education

Bachelor's degree in Information Technology or Business Administration

Tools

Esker

Concur

Aprovall

SAP S/4HANA

Job description

Position

The Regional IT Business Operations Manager oversees regional IT application operations, ensuring effective system support, service delivery and continuous improvement across key business applications across Southeast Asia and Oceania (SEAO).

Acting as the key liaison between regional stakeholders, central IS&T teams and external service providers, the role ensures alignment between business needs, global IT standards and operational priorities.

Job responsibilities

Application Support & Incident Management

• Oversee and provide Level 1 and Level 2 functional and technical support and resolution for key business applications, including Esker, Concur, Aprovall and HRIS tools, as well as the SAP S/4HANA environment.

• Guide and advise key users and business process owners on the effective and optimal use of business applications.

• Monitor recurring incidents and identify opportunities for process improvements, system enhancements and preventive measures.

Escalation & AMS Collaboration

• Assess, qualify and coordinate the escalation of complex technical issues requiring Level 3 support within the FG Central IS&T structure.

• Act as the key regional liaison with the Central IS&T Application Manager, internal IT teams and Application Management Services (AMS) partners to ensure effective issue resolution.

• Monitor incident and service requests through to closure, ensuring adherence to agreed Service Level Agreements (SLAs).

• Monitor service delivery standards and evaluate AMS vendor performance, providing constructive feedback and recommendations for improvement.

Project Implementation & Change Management

• Collaborate with central IS&T teams during the design and development phases of new system features, enhancements and integrations.

• Actively participate in User Acceptance Testing (UAT), ensuring appropriate validation of system functionality prior to deployment.

• Lead and support system implementation and integration activities, particularly those involving SAP S/4HANA, including post-deployment hypercare and issue resolution.

• Partner with local business sponsors and stakeholders to prepare and execute change management initiatives, facilitating smooth adoption of new systems and application updates.

• Ensure regional compliance with IT best practices, security standards and established governance frameworks.

• Conducts performance evaluations of the AMS vendors and provide constructive feedback.

Regional IT Governance & Stakeholder Management

• Represent the region in global project committees, application governance meetings and AMS service reviews.

• Work closely with Central IS&T and global application owners to align regional priorities, operational requirements and system roadmaps.

• Facilitate effective collaboration between regional business users, local IT stakeholders and global support teams.

• Provide regular updates on regional IT operations, key incidents, project progress, service performance and areas requiring management attention.

Profile

• Bachelor's degree in Information Technology, Business Administration or a related discipline.

• Proven experience in L1/L2 IT application support, preferably covering back-office, finance and HRIS solutions.

• Good knowledge of Esker and Concur; familiarity with Aprovall or other e-attestation tools is an advantage.

• Solid understanding of application integrations with core ERP systems, particularly SAP S/4HANA.

• Strong communication and interpersonal skills, with the ability to collaborate effectively across regional and global teams in a dynamic environment.

• Fluent in English, with the ability to coordinate with international stakeholders.

• ITIL, PMP or other relevant certifications are preferred. Familiarity with Agile methodologies is an advantage.