Regional IT Operations Lead, Applications & SE Asia/Oceania

LVMH; Singapore; Hybrid; SGD 120,000 - 160,000; Full time

Job summary

LVMH is seeking a Regional IT Business Operations Manager to oversee IT application operations across Southeast Asia and Oceania, ensuring effective support and continuous improvement of core business systems such as Esker, Concur, Aprovall and HRIS, with SAP S/4HANA as the ERP backbone.

You will coordinate with regional stakeholders, central IS&T teams and AMS partners to align business needs with global IT standards, lead incident resolution, and champion change management.

Qualifications

• Bachelor's degree or equivalent in IT, business, or related discipline.
• Proven experience in L1/L2 IT application support, including back-office, finance and HRIS.
• Good knowledge of Esker and Concur; familiarity with Aprovall or other e-attestation tools is an advantage.
• Solid understanding of application integrations with core ERP systems, particularly SAP S/4HANA.
• Strong communication and interpersonal skills for regional/global collaboration.

Responsibilities

• Oversee Level 1 and Level 2 support for key business applications (Esker, Concur, Aprovall, HRIS, SAP S/4HANA).
• Advise key users and process owners on effective use of business applications.
• Monitor incidents and identify opportunities for improvements and preventive measures.
• Coordinate escalation to Level 3 with FG Central IS&T when needed.
• Liaise with Central IS&T, AMS partners and regional stakeholders on issue resolution.

Skills

L1/L2 IT support

Stakeholder liaison

Process improvement

Change management

English communication

Education

Bachelor's degree in IT or related field

Tools

Esker

Concur

Aprovall

HRIS tools

SAP S/4HANA

Job description

LVMH is seeking a Regional IT Business Operations Manager to oversee IT application operations across Southeast Asia and Oceania, ensuring effective support and continuous improvement of core business systems such as Esker, Concur, Aprovall and HRIS, with SAP S/4HANA as the ERP backbone.

You will coordinate with regional stakeholders, central IS&T teams and AMS partners to align business needs with global IT standards, lead incident resolution, and champion change management.