IT Executive

FOOD COLLECTIVE PTE. LTD.; Singapore; Presencial; SGD 36.000 - 58.000; Jornada completa

Descripción de la vacante

FOOD COLLECTIVE PTE. LTD. is seeking a hands-on First-Line IT Support professional to respond to critical incidents, troubleshoot laptops, printers, POS systems, CCTV, and network devices. The role covers IT support for both F&B and Beauty divisions as needed.

You will also assist with system maintenance, asset management, and end-user access control, while documenting resolutions in JIRA and supporting remote outlets as required.

Formación

• Diploma or degree in Information Technology, Computer Science or related field.
• 1–2 years of relevant IT support experience preferred.
• Solid knowledge of hardware troubleshooting, basic networking and system administration.

Responsabilidades

• Act as the first responder for critical IT incidents to minimize disruption and ensure timely resolution.
• Troubleshoot hardware and software issues across laptops, printers, POS, CCTV, and network equipment.
• Provide user support for IT matters across F&B and Beauty groups as assigned.

Conocimientos

IT support

Troubleshooting

Communication

Documentation

Educación

Diploma in IT/CS

Herramientas

AWS

Google Workspace

Zoom Phone

JIRA

Descripción del empleo

First-Line Technical Support:

• Act as the first responder for critical IT incidents (P1 issues) to minimize disruption and ensure timely resolution.
• Troubleshoot hardware and software issues for end-users, including laptops, printers, POS systems, CCTV, and network equipment.
• Provide user support for both F&B and Beauty Group related IT matters (depending on assignment).

System & Network Maintenance:

• Perform routine system maintenance, monitoring, and troubleshooting for hardware, software, and network infrastructure.
• Oversee and maintain group network infrastructure and ensure stable and secure connectivity.
• Support cloud environment operations, including AWS server monitoring, backups, and security compliance (for Network Consultants).

Asset & Inventory Management:

• Maintain accurate records of IT hardware and software inventory.
• Coordinate IT asset deployment, ensuring proper documentation, tracking, and replacement as required.

Project & System Support:

• Assist with IT project implementation, system enhancements, and escalations to 2nd level support when necessary.
• Document issue resolutions and troubleshooting steps clearly in JIRA for knowledge sharing.

User & Access Management:

• Manage user accounts, system access, and email groups in compliance with security protocols.
• Ensure proper clearance and access removal for resignees.

Cybersecurity & Data Compliance:

• Participate in system monitoring for threats, conduct security audits, and assist with vulnerability assessments.
• Support compliance with PDPA (Personal Data Protection Act) guidelines across departments.

Communication & Documentation:

• Provide clear, non-technical explanations to users.
• Maintain proper task tracking and reporting through JIRA and daily updates as required.
• Keep IT calendars and records updated, including site visits and leave arrangements.

Outlet & Remote Support:

• Conduct on-site support at outlets when necessary, carrying required equipment.
• Provide remote support for overseas teams or outlets as needed.

Requirements:

• Diploma in Information Technology, Computer Science, or a related field.
• Minimum 1-2 years of relevant IT support experience.
• Strong knowledge of hardware troubleshooting, basic networking, and system administration.
• Familiarity with cloud platforms (AWS preferred), Google Workspace, Zoom Phone, and common business systems.
• Good understanding of IT asset management and security practices.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Strong interpersonal and communication skills, with the ability to explain technical issues in simple terms.
• Proactive, reliable, and willing to learn new technologies.

Desirable Attributes:

• Team player with a positive attitude and patience in handling user frustrations.
• Willingness to support after-hours or weekend tasks for urgent issues.
• Ability to adapt to new processes and evolving system requirements.
• Attention to detail in record-keeping and documentation.