Regional Commercial Process Leader (CRM & AI)

Grab; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Grab in Singapore is seeking a leader to build and guide a regional Commercial Process Analytics team, owning lead-to-cash design, CRM governance, and SOP standardization.

You will drive CRM digitalization, partner with Product, Tech, and BI, and transform commercial strategies into scalable, automated workflows that feed executive decision-making.

The role requires shaping regional processes, managing stakeholders, and delivering measurable improvements in efficiency and revenue operations.

Qualifications

• Six or more years in commercial operations or sales process engineering roles.
• Experience leading direct reports or project teams through CRM and AI transformations.
• Expertise designing lead-to-cash processes and implementing CRM platforms.
• Advanced project management skills influencing senior regional leaders effectively.

Responsibilities

• Lead and develop Commercial Process Analysts on regional process optimization initiatives
• Own regional lead-to-cash architecture, governance frameworks, and standardized SOPs
• Drive Sales CRM digitalization roadmap and regional AI sales tool deployment
• Transform commercial strategies into scalable, CRM-integrated workflows and automated processes
• Partner with Product, Tech, and BI teams on automation and system enhancements
• Facilitate executive workshops aligning Sales, Marketing, Finance, and Product priorities
• Synthesize process metrics into actionable insights for regional executive leadership

Skills

Commercial Operations

Sales Process Engineering

CRM Platforms

Lead-to-Cash Design

Project Management

Job description

Grab in Singapore is seeking a leader to build and guide a regional Commercial Process Analytics team, owning lead-to-cash design, CRM governance, and SOP standardization.

You will drive CRM digitalization, partner with Product, Tech, and BI, and transform commercial strategies into scalable, automated workflows that feed executive decision-making.

The role requires shaping regional processes, managing stakeholders, and delivering measurable improvements in efficiency and revenue operations.