CRM & Automation Transformation Lead

SGX Group; Singapore; Presencial; SGD 90.000 - 150.000; Jornada completa

Descripción de la vacante

The SGX Group is seeking a results-driven professional to design and optimize CRM capabilities, driving end-to-end workflow transformation using data analytics, ML, and intelligent automation to deliver a prescriptive TOM.

In this role you will bridge business, technology, and operations, ensuring customer-centric processes are scalable, digitally enabled, and aligned with operational performance targets.

Formación

• Bachelor's degree in information systems, engineering, business, or related field.
• 2 years of experience in service or mid-office process; digital transformation experience would be an added advantage.

Responsabilidades

• Drive and implement end-to-end CRM platform strategy and roadmap for stability, scalability, and performance optimization.
• Lead process re-engineering across customer lifecycle journeys and establish SLA-driven orchestration.
• Create CRM analytics dashboards and develop ML modules for predictive routing, auto-assignment, and next-best-action.

Conocimientos

Stakeholder management

Communication

Executive presentation

Cross-functional collaboration

Problem solving

Educación

Bachelor's degree

Herramientas

SQL

Python

Power BI

Tableau

Descripción del empleo

The SGX Group is seeking a results-driven professional to design and optimize CRM capabilities, driving end-to-end workflow transformation using data analytics, ML, and intelligent automation to deliver a prescriptive TOM.

In this role you will bridge business, technology, and operations, ensuring customer-centric processes are scalable, digitally enabled, and aligned with operational performance targets.