Regional A/V Technical Support Engineer

Crestron Electronics, Inc.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Crestron Electronics, Inc. is seeking a Technical Support Specialist for the Singapore region to assist dealers and clients with on-site and remote technical support.

The role requires strong networking knowledge, hands-on experience with Crestron platforms, and a proactive, self-driven approach to resolving issues. You will work closely with the Manager, Technical Services – SEA, supporting product features, conducting trainings, and participating in marketing events to accurately convey

Qualifications

• Bachelor’s degree or Diploma in Computer Engineering, Information Systems, Electrical Engineering, Electronics Technology, or Computer Programming is required.
• 3–5 years of experience in A/V Integration, Help Desk, or Technical Support.
• Comprehensive knowledge of Ethernet networking technologies; CCNA or similar certification is advantageous.

Responsibilities

• Manage Technical Support cases, offering phone or remote help and on-site assistance to Crestron’s dealers and clients.
• Sustain an expert-level understanding of product features and applications.
• Determine solutions for technical support scenarios, product selection, and system design for system applications.
• Support customers by supplying technical information and assistance for our products and technologies.
• Maintain high-quality professional communication with dealers and customers while resolving their technical issues.
• Conduct technical training sessions for dealers and selected accounts.
• Engage in marketing events, such as trade shows and conferences, to ensure accurate representation of Crestron’s message.

Skills

C#

PowerShell

BacNET/IP

SIP/VOIP

Ethernet networking

Communication skills

Teamwork

Education

Bachelor's degree or Diploma in Computer Engineering, Information Systems, Electrical Engineering, Electronics Technology, or Computer Programming

Active BS program enrollment

Tools

SIMPL Windows

SIMPL+

SIMPL#

D3Pro

Crestron Studio

CCNA certification

Job description

Crestron Electronics, Inc. is seeking a Technical Support Specialist for the Singapore region to assist dealers and clients with on-site and remote technical support.

The role requires strong networking knowledge, hands-on experience with Crestron platforms, and a proactive, self-driven approach to resolving issues. You will work closely with the Manager, Technical Services – SEA, supporting product features, conducting trainings, and participating in marketing events to accurately convey