Application Engineer

Crestron Singapore Pte. Ltd.; Singapore; On-site; SGD 52,000 - 90,000; Full time

Job summary

Crestron Electronics is expanding in Singapore and seeks a self-driven Technical Support Specialist to assist partners and clients with on-site solutions. The role reports to the Manager, Technical Services – SEA and may require domestic and Southeast Asia travel.

You will manage support cases, maintain expertise on products, design system solutions, and deliver training and field support to dealers. Strong communication and knowledge of networking are essential to resolve issues and ensure

Qualifications

• Bachelor’s or Diploma in Computer Engineering, Information Systems, Electrical Engineering, Electronics Technology, or Computer Programming, or BS program enrolled.
• 3–5 years in A/V integration, help desk or technical support.
• CCNA or similar networking certification is advantageous.
• Proven ability to learn new software/hardware quickly and apply to real-world projects.
• Experience with Crestron tools and programming languages is preferred.

Responsibilities

• Manage Technical Support cases with phone, remote, and on-site assistance for dealers and clients.
• Maintain expert-level understanding of product features and applications.
• Determine solutions for technical support scenarios, product selection, and system design for applications.
• Support customers with technical information and assistance for products and technologies.
• Maintain high-quality professional communication with dealers and customers while resolving issues.
• Conduct technical training sessions for dealers and selected accounts.
• Engage in marketing events to accurately represent Crestron's message.

Skills

Communication skills

Attention to detail

Self-driven

Team collaboration

Education

Bachelor’s or Diploma in Computer Engineering/Information Systems/Electrical Engineering/Electronics Technology/Computer Programming; BS in progress

Tools

C#

PowerShell

BACNET/IP

SIP/VOIP

SIMPL Windows

SIMPL+

SIMPL#

D3Pro

Crestron Studio

Job description

At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.

Crestron is currently undergoing rapid expansion, investing in resources, and generating new prospects. Consequently, we have an exciting opening for a Crestron Technical Support Specialist to assist our expanding Singapore Region.

We seek a skilled and self-driven professional to collaborate with our partners and clients in addressing and resolving any technical difficulties that may arise with Crestron's on-site solutions.

This position will be in Singapore, reporting to the Manager, Technical Services – SEA, and may necessitate domestic and occasional Southeast Asia regional travel as needed.

Responsibilities

• Manage Technical Support cases, offering phone or remote help and on-site assistance to Crestron's dealers and clients.
• Sustain an expert-level understanding of product features and applications.
• Determine solutions for technical support scenarios, product selection, and system design for system applications.
• Support customers by supplying technical information and assistance for our products and technologies.
• Maintain high-quality professional communication with dealers and customers while resolving their technical issues.
• Conduct technical training sessions for dealers and selected accounts.
• Engage in marketing events, such as trade shows and conferences, to ensure accurate representation of Crestron's message.

Required Competencies

• Possess a bachelor’s degree or Diploma in Computer Engineering, Information Systems, Electrical Engineering, Electronics Technology, or Computer Programming, or actively enrolled in a BS program.
• 3-5 years of experience in A/V Integration, Help Desk, or Technical Support.
• Comprehensive knowledge of Ethernet networking technologies. CCNA or a similar networking certification is highly advantageous.
• A self-motivated individual with proven ability to learn new software and hardware technologies quickly and apply them effectively in support of high-profile, real-world projects.
• Demonstrated experience with several of the following: C#, Microsoft PowerShell, BacNET/IP, and SIP/VOIP. Preferred.
• Familiarity with Crestron's proprietary software development tools, including SIMPL Windows, SIMPL+, SIMPL#, D3Pro, and Crestron Studio. Preferred
• Capable of prioritizing and confidently delivering in a fast-paced setting.
• Attention to detail and a strong sense of organization.
• Self-driven with the ability to work both independently and as part of a team.
• Outstanding communication skills, both written and verbal.
• Proficiency in Microsoft Office.