Recruitment Business Development Manager

Manulife; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Manulife in Singapore is seeking a recruitment enablement lead who will partner with agency leaders to strengthen recruitment effectiveness across the organisation. You will enable leaders with systems, insights, and infrastructure to scale the agency force and drive better customer outcomes.

The role offers exposure to senior stakeholders, field operations, and cross‑functional projects, with opportunities to shape recruitment on the ground, deliver tangible impact, and grow as a trusted

Qualifications

• Experience in financial services, insurance, or large matrix structures.
• Background in recruitment enablement, operations, or business management.
• Experience supporting agency-led or sales-driven recruitment models.
• Ability to lead cross-functional initiatives from problem to implementation.
• Strong stakeholder management and communication skills with senior leaders.

Responsibilities

• Partner with agency leaders as the primary recruitment enablement contact across financial schemes, incentives, and reimbursements.
• Serve as SME on recruitment systems, processes, onboarding, and issue resolution.
• Translate complex recruitment data into clear, actionable insights to drive KPIs.
• Own end-to-end recruitment projects with internal stakeholders to improve effectiveness and scalability.
• Lead infrastructure enhancements including lead-gen, platform improvements, and onboarding.
• Collaborate with agency leaders and field teams to support recruitment execution at branches.
• Provide on-site and meeting-based support to drive recruitment campaigns.

Skills

Stakeholder management

Analytical thinking

Cross-functional leadership

Recruitment enablement

Recruitment operations

Tools

Recruitment platforms

Onboarding systems

Job description

This role offers the opportunity to sit at the centre of agency recruitment strategy, partnering closely with field leaders to strengthen and scale recruitment effectiveness across the organisation. By enabling leaders with the right systems, insights, and infrastructure, the role directly contributes to our mission of building a high‑quality agency force that drives sustainable growth and better customer outcomes. The successful candidate will gain broad exposure to senior stakeholders, field operations, and cross‑functional projects, while shaping how recruitment is executed on the ground. It’s a chance to make tangible impact, develop strong commercial and analytical capabilities, and grow as a trusted advisor in a dynamic, people‑driven environment.

Position Responsibilities:

• Partner with assigned agency leaders as the primary recruitment enablement point of contact, providing structured support across recruitment financial schemes, allowances, incentives, and reimbursements.
• Act as a subject‑matter expert on recruitment systems, processes, and workflows, including new applicant processes, onboarding, and issue resolution.
• Translate complex recruitment data into clear, actionable insights to drive recruitment KPIs.
• Own and deliver end‑to‑end recruitment projects, collaborating with internal stakeholders to improve recruitment effectiveness and scalability.
• Lead recruitment infrastructure enhancements, including lead‑generation initiatives, platform improvements, compensation and onboarding enhancements, and system or process improvements.
• Work closely with agency leaders and field engagement teams to support recruitment execution, including participation in branch meetings, leader reviews, briefings, and key agency events.
• Provide on‑site and meeting‑based support when critical to drive recruitment initiatives and campaigns.

Required Qualifications:

• Experience working within financial services, insurance, or large, matrix‑structured organisations.
• Proven background in recruitment enablement, recruitment operations, or recruitment business management.
• Demonstrated experience supporting agency‑led or sales‑driven recruitment models.
• Proven ability to lead cross‑functional initiatives from problem identification through implementation.
• Well‑developed stakeholder management and communication skills, with the ability to engage senior leaders and field teams effectively.
• Working knowledge of recruitment financial schemes, incentives, or compensation frameworks.
• Hands‑on experience delivering recruitment platform, system, or infrastructure enhancements.
• Strong analytical capability, with the ability to translate recruitment data into clear, actionable business insights.

When You Join Our Team:

• We empower you to learn, grow, and shape the career you want.
• We support flexibility, well‑being, and inclusion in a culture where people truly matter.
• As part of a global organisation, you will have the opportunity to make meaningful impact and help shape the future of recruitment.