Receptionist | Hougang | School

WSH EXPERTS PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

WSH EXPERTS PTE. LTD. is seeking a friendly administrative assistant to join a primary school setting in Singapore.

You will manage front-desk duties, answer calls, greet visitors, take messages and provide general information in a dynamic environment with high call volumes. You will also handle mail and office records, assist with incident reporting via iPad/FORMSG, and support teachers and pupils with everyday tasks while using MS Office applications.

Qualifications

• Basic knowledge and working proficiency in Microsoft Office applications.

Responsibilities

• Perform customer service duties in a primary school setting.
• Answer phone calls, manage visitors, take messages and respond to enquiries.
• Use school equipment such as photocopiers and scanners.
• Handle daily varied queries from parents, pupils, vendors and staff.
• Call pupils about absentees and check with parents each morning.
• Convey messages during ad-hoc / special events.
• Provide first level assistance for sick or injured pupils and escalate when needed.
• Key in incident reports via iPad using FORMSG.
• Assist with uniforms, sewing of buttons and zips, arrange snacks as required.
• Log latecomer/early dismissal details in IPAD.
• Possess basic knowledge of Microsoft Office applications.
• Count, sort and distribute brochures or leaflets to teachers and pupils.
• Handle outgoing mail, including stamps and posting letters.
• Key in incoming mail records in Excel.
• Assist with School Breakfast coupons if required.
• Maintain the forms cabinet in the office and keep forms current.
• Manage delivery of supplies and contact the teacher in charge to collect items.
• Coordinate with Goods Acceptance Officer to sign delivery orders.
• Assist printing from shared drive and shredding of documents.
• Monitor and record students using the school phone.
• Manage lost and found items (wallets, pencil cases, POSB smart buddy watch).
• Support other general administrative duties as required.

Job description

• To perform customer service duty (mindset has to meet the realist challenges and demands of a Primary School setting).
• To answer phone calls, manage visitors, take messages, respond to enquiries and provide general useful information (in a very dynamic environment where calls are volumous).
• To be able to use school equipment such as photocopiers and scanners.
• To handle daily varied demands and queries from parents / pupils / vendors / staff etc.
• To call pupils absentees and to check with parents on their child’s status every morning.
• To call pupils to convey messages during ad-hoc / special events.
• To render first level assistance (eg. Issuing Fever Patch and Cold Pack) to walk-in pupils’ needs including sick & injured pupils. To escalate case to other colleagues in the office immediately if it is beyond superficial cases.
• To key in Incident report via IPAD using FORMSG.
• To handle / support situation when pupils vomit, soil their clothes, issuing of uniforms, need sewing of buttons and zips on uniform, arrange snacks etc.
• To key in latecomer/early dismissal details in IPAD for student attendance.
• To possess basic knowledge and working proficiency in Microsoft Office applications.

General Duties

• To assist in the counting & sorting / distribution of brochures or leaflets/items to the teachers and pupils.
• To handle outgoing mail, including pasting stamps and posting letters.
• To key in incoming mail records in Excel for tracking.
• To assist in the School Breakfast coupons compilation if required.
• To maintain the forms cabinet under the receptionist in the office. All forms must be current and replenished constantly.
• To manage the delivery of supplies and equipment and contact the teacher in charge to collect the delivered items.
• To get the relevant staff who is appointed as the Goods Acceptance Officer to sign on the delivery order.
• To assist in printing of documents from shared drive
• To assist in shredding of documents.
• To monitor and record students who need to use the school phone.
• To handle students’ lost and found personal belongings (eg. Wallet, pencil case and POSB smart buddy watch)
• To support any other general administrative duties as and when required.