Receptionist / Customer Service Executive

SNIP AVENUE HOLDINGS PTE. LTD.; Singapore; On-site; SGD 20,000 - 28,000; Full time

Job summary

SNIP AVENUE HOLDINGS PTE. LTD. is seeking a friendly receptionist at our Singapore outlet to welcome customers, manage bookings, process payments, and maintain a welcoming front desk.

You will coordinate with stylists, assist with retail and daily outlet administration, and ensure accurate records while delivering excellent service. Weekend availability is required to support busy periods.

Qualifications

• Relevant experience in customer service or as a receptionist.
• Friendly, well-groomed and professional with a positive attitude.
• Strong communication and interpersonal skills.
• Comfortable using computers and appointment booking systems.
• Able to multitask and remain calm in a fast-paced environment.
• Responsible, organised and detail-oriented.
• Able to work weekends and public holidays when required.
• A team player with a passion for delivering excellent customer service.

Responsibilities

• Welcome and greet customers warmly while delivering excellent customer service.
• Manage appointment bookings and customer enquiries through phone calls, WhatsApp and walk-ins.
• Check customers in and out, process payments and issue receipts.
• Coordinate appointment schedules with Hair Stylists, Beauticians, Manicurists and Beauty Consultants.
• Maintain customer records and update appointment information accurately.
• Introduce and recommend suitable services, packages, memberships and promotions to customers.
• Ensure the reception area is clean, organised and welcoming at all times.
• Assist with retail product sales, inventory and daily outlet administration when required.
• Coordinate with the outlet team to ensure smooth day-to-day operations.
• Perform other reception and administrative duties assigned by Management.

Skills

Customer service

Receptionist

Communication

Multitasking

Organized

Team player

Friendly demeanor

Computer literacy

Tools

Appointment system

Job description

Responsibilities

• Welcome and greet customers warmly while delivering excellent customer service.
• Manage appointment bookings and customer enquiries through phone calls, WhatsApp and walk-ins.
• Check customers in and out, process payments and issue receipts.
• Coordinate appointment schedules with Hair Stylists, Beauticians, Manicurists and Beauty Consultants.
• Maintain customer records and update appointment information accurately.
• Introduce and recommend suitable services, packages, memberships and promotions to customers.
• Ensure the reception area is clean, organised and welcoming at all times.
• Assist with retail product sales, inventory and daily outlet administration when required.
• Coordinate with the outlet team to ensure smooth day-to-day operations.
• Perform other reception and administrative duties assigned by Management.

Requirements

• Relevant experience in customer service or as a receptionist is preferred.
• Friendly, well-groomed and professional with a positive attitude.
• Strong communication and interpersonal skills.
• Comfortable using computers and appointment booking systems.
• Able to multitask and remain calm in a fast-paced environment.
• Responsible, organised and detail-oriented.
• Able to work weekends and public holidays when required.
• A team player with a passion for delivering excellent customer service.