Customer Service Coordinator (Beauty)

DIVA QUEEN PTE. LTD.; Singapore; On-site; SGD 27,000 - 38,000; Full time

Benefits offered by this job

Beauty services

Competitive salary based on experience

Team environment and learning

5 days a week 11am-8.30pm

Job summary

DIVA QUEEN PTE. LTD. is recruiting for a receptionist/customer service role in Singapore. You will handle appointments, inquiries, and payments, ensuring smooth daily operations in a beauty-focused environment.

We value a proactive, detail-oriented approach. The role suits someone who can work independently when needed and commit to a 5-day work week from 11am to 8:30pm, with staff benefits including beauty services.

Qualifications

• Strong interest in customer service.
• Preferably 1 year of experience in reception/customer service/beauty line.
• Proactive, detail-oriented, and eager to learn.
• Able to commit to role and work independently when needed.

Responsibilities

• Handle daily appointment bookings, rescheduling, cancellations and customer enquiries in a timely and professional manner.
• Follow-up on inquiries and coordinate with teams to minimize waiting time and avoid clashes.
• Manage payment transactions and maintain accurate records.
• Support day-to-day operations and admin tasks.
• Ensure reception area is clean and tidy.

Skills

Customer service

Reception experience

Detail oriented

Independent worker

Job description

Handle daily appointment bookings, rescheduling, cancellations and customer enquiries in a timely & professional manner (Walk-ins, WhatsApp, Social platforms)

Follow-up on customers inquiries/appointments and coordinate with relevant teams to minimize waiting time, avoid clashes and ensure smooth daily operations

Manage payment transactions and maintain accurate records

Support smooth day to day operations and admin task

Ensure reception area are clean and tidy

What we’re looking for:

• Strong interest in customer service
• Preferably with 1 year of experience in reception/customer service/beauty line
• Proactive, detail-oriented, and eager to learn
• Able to commit to your role and work independently when needed

What we’re offering:

• Competitive salary based on experience
• Attractive staff benefits including beauty services
• Supportive team environment and opportunities for learning
• 5 days/week 11am-8.30pm