Customer Service

LYNN AESTHETIC PTE. LTD.; Singapore; On-site; SGD 27,900 - 39,060; Full time

Benefits offered by this job

Competitive salary with commission and allowance

Job summary

LYNN AESTHETIC PTE. LTD. in Singapore is seeking a dedicated customer engagement representative. This role involves initiating cold calls to secure bookings, delivering exceptional customer service, and managing reception duties effectively.

The ideal candidate should possess strong communication skills and demonstrate a positive attitude in a dynamic beauty and wellness environment. Benefits include a competitive salary with commission and allowance.

Qualifications

• Experience in customer engagement and handling inquiries.
• Ability to manage reception duties and appointments.
• Willingness to work in a dynamic beauty and wellness environment.

Responsibilities

• Initiate cold calls to secure service bookings.
• Deliver attentive customer service and manage reception duties.
• Prepare and process accurate invoices for services rendered.

Skills

Customer service skills

Effective communication

Sales experience

Positive attitude

Job description

Company Overview

The client is a professional beauty and wellness company offering Facial, Slimming, and Therapeutic massage services.

Job Summary

You will engage customers through cold calling to secure bookings, provide excellent customer service and reception support, manage invoicing and sales settlements, and contribute positively in a dynamic beauty and wellness environment.

Responsibilities

• Initiate cold calls to potential customers to secure service bookings and increase client engagement
• Deliver attentive customer service to address client inquiries and enhance satisfaction
• Manage reception duties including greeting clients and coordinating appointments efficiently
• Conduct reminder calls to clients to confirm upcoming appointments and reduce no-shows
• Prepare and process accurate invoices for services rendered
• Perform day-end sales settlement to reconcile transactions and maintain financial accuracy
• Adapt to a challenging work environment with a positive and outgoing attitude
• Communicate effectively and build rapport with clients to foster a sociable atmosphere
• Demonstrate enthusiasm for working in the Beauty and Aesthetic industry

Benefits

• Competitive salary with commission and allowance

Working Hours

• Weekdays: 11am to 9pm
• Saturdays, Sundays, and Public Holidays: 10am to 6pm

Off Days

• Six weekdays and one Sunday off per month, with public holiday replacement off