Receptionist & Administrative Assistant

China Taiping Insurance (Singapore) Pte Ltd; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

China Taiping Insurance (Singapore) Pte Ltd is seeking a proactive Receptionist to greet visitors, handle calls, and support daily office administration in our Singapore office. The role requires strong English and Mandarin communication, customer service orientation, and proficient in MS Office.

You will manage mail, coordinate office services, assist event logistics, and support facilities coordination with internal teams and external vendors.

Qualifications

• Minimum GCE ‘O’ Level or equivalent qualification.
• Good communication and interpersonal skills, with a strong customer service orientation.
• Good command of verbal and written English and Mandarin (to communicate with English and Mandarin speaking associates, customers, agents, vendors regarding assigned tasks).
• Pleasant disposition, responsible, service-minded and proactive, with a positive attitude.
• Proficient in Microsoft Office applications, especially in Word and Excel.
• Good organisational skills, with the ability to handle routine administrative tasks accurately and efficiently.
• Able to work independently, manage multiple tasks and coordinate effectively with internal departments and external service providers.
• Prior experience in reception, office administration or facilities coordination would be an advantage.

Responsibilities

• Attend to incoming telephone calls and walk-in customers, agents and vendors in a professional and courteous manner.
• Receive documents from walk-in customers and couriers, and manage incoming and outgoing mail, including collection, recording, distribution and franking.
• Perform other reception-related duties, including serving refreshments to guests and receiving cheques, as required.
• Coordinate office repair and maintenance services, including office cleaning, air-conditioning servicing, plant maintenance, carpet cleaning and pest control, and liaise with the building management and external contractors where necessary.
• Manage office document records, including collection, retrieval and arrangement for secure destruction at the vendor’s premises.
• Purchase ACRA reports as requested by relevant departments.
• Manage office door and drawer keys, seating arrangements, and the administration of the PABX telephone system.
• Coordinate the requisition of office equipment and furniture.
• Maintain records of non-IT office fixed assets and conduct annual fixed asset inventory checks in coordination with the Finance Department.
• Assist in the administration and maintenance of the office security access system, including the issuance and termination of staff access rights, in accordance with established procedures.
• Provide administrative support for Corporate Services events and other company functions, as required.
• Perform other duties as assigned by the Head of Department or Deputy Head of Department.

Skills

Customer service

English & Mandarin

Office administration

Multitasking

Professional demeanor

Education

GCE O-Level

Tools

Microsoft Word

Microsoft Excel

Job description

Job Responsibility:

• Attend to incoming telephone calls and walk-in customers, agents and vendors in a professional and courteous manner.

• Receive documents from walk-in customers and couriers, and manage incoming and outgoing mail, including collection, recording, distribution and franking.

• Perform other reception-related duties, including serving refreshments to guests and receiving cheques, as required.

Reception and Mail Management

• Coordinate office repair and maintenance services, including office cleaning, air-conditioning servicing, plant maintenance, carpet cleaning and pest control, and liaise with the building management and external contractors where necessary.

• Manage office document records, including collection, retrieval and arrangement for secure destruction at the vendor’s premises.

• Purchase ACRA reports as requested by relevant departments.

• Manage office door and drawer keys, seating arrangements, and the administration of the PABX telephone system.

• Coordinate the requisition of office equipment and furniture.

• Maintain records of non-IT office fixed assets and conduct annual fixed asset inventory checks in coordination with the Finance Department.

• Assist in the administration and maintenance of the office security access system, including the issuance and termination of staff access rights, in accordance with established procedures.

General Support

• Provide administrative support for Corporate Services events and other company functions, as required.

• Perform other duties as assigned by the Head of Department or Deputy Head of Department.

Requirements:

• Minimum GCE ‘O’ Level or equivalent qualification.

• Good communication and interpersonal skills, with a strong customer service orientation.

• Good command of verbal and written English and Mandarin (in order to effectively communicate with English and Mandarin speaking associates, customers, agents, vendors regarding assigned tasks).

• Pleasant disposition, responsible, service-minded and proactive, with a positive attitude.

• Proficient in Microsoft Office applications, especially in Word and Excel.

• Good organisational skills, with the ability to handle routine administrative tasks accurately and efficiently.

• Able to work independently, manage multiple tasks and coordinate effectively with internal departments and external service providers.

• Prior experience in reception, office administration or facilities coordination would be an advantage.