Receptionist

ATELIER REAL ESTATE PTE. LTD.; Singapore; On-site; SGD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive Salary

International team environment

Training and growth opportunities

Job summary

ATELIER REAL ESTATE PTE. LTD. seeks a Hostel Receptionist to greet guests, manage check-ins/outs, and handle bookings. You will maintain a warm atmosphere, coordinate with housekeeping, and assist travellers with information about facilities and local area.

Required are strong English communication skills, prior hospitality or customer service experience, and reliability with cash handling. Flexibility for night shifts and weekends is essential to ensure smooth front-desk operations.

Qualifications

• Experience in reception, hospitality, or customer service; hostel experience is a plus.
• Excellent spoken and written English; other languages are an advantage.
• Friendly, approachable, patient, with strong interpersonal skills.

Responsibilities

• Greet guests and perform check-in/check-out with ID verification and payments.
• Manage reservations via booking systems and online platforms; update availability.
• Answer enquiries by phone, email, and in person; share local information.

Skills

Reception

Hospitality

Customer service

English proficiency

Cash handling

Multi-tasking

Shift work

Tools

Booking systems

Cloudbeds

Job description

About the role

The Hostel Receptionist is the first point of contact for our guests. You will create a warm, welcoming atmosphere for travellers from around the world, manage check-ins and check-outs, handle bookings and enquiries, and keep the front desk running smoothly and safely.

Key responsibilities

• Greet guests warmly and carry out check-in and check-out efficiently, including ID verification and payment handling
• Manage reservations through the booking system and online platforms (e.g. Agoda, Booking.com), and keep availability up to date
• Answer enquiries by phone, email, and in person; provide information about the hostel, facilities, and local area
• Allocation of beds and rooms
• Handle cash, card payments, and end-of-shift cash reconciliation accurately
• Resolve guest complaints and issues calmly and professionally, escalating to the manager when needed
• Enforce hostel rules, including quiet hours, security, and house policies
• Monitor common areas and respond appropriately to safety or security concerns, following emergency procedures
• Coordinate cleaning schedule with housekeeping team on a weekly basis
• Maintaining of basic cleanliness in the hostel from time to time

About you

• Previous experience in reception, hospitality, or customer service (hostel experience is a plus)
• Excellent spoken and written English; additional languages are an advantage
• Friendly, approachable, and patient, with strong interpersonal skills
• Comfortable using computers, booking systems, and online platforms
• Good organization, attention to detail, and ability to multitask under pressure
• Honest and reliable with cash handling and guest information
• Flexibility to work shifts, including nights, weekends, and public holidays

Nice to Have

• Knowledge of property management software (e.g.Cloudbeds)
• First aid certification
• Local knowledge and a passion for travel and meeting people

Benefits

• Competitive Salary
• A fun, international, and supportive team environment
• Training and opportunities to grow within the team