Real Estate Client Relations Specialist

SIM LIAN CONSTRUCTION CO. (PTE.) LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

SIM LIAN CONSTRUCTION CO. (PTE.) LTD. in Singapore seeks a dedicated customer liaison to be the primary contact for residents and clients, delivering timely information on property defects, project progress, and TOP status.

You will build strong relationships, identify needs, resolve inquiries professionally, and coordinate with property staff to obtain the necessary information for prompt responses. Maintaining accurate customer records supports service delivery and continuous improvement.

Qualifications

• Respond promptly to customer inquiries via phone, email, and in-person.
• Provide accurate information about property defects, project progress, and TOP status.
• Identify needs and tailor assistance to build relationships.
• Escalate complex issues to relevant departments and ensure follow-up.
• Maintain accurate customer records to support service delivery.
• Collect and analyze feedback to identify improvement opportunities.

Responsibilities

• Respond promptly to customer inquiries about defects, progress, or TOP status.
• Build relationships by identifying needs and offering tailored assistance.
• Resolve complaints professionally and escalate when needed with timely follow-up.
• Coordinate with property staff to gather information for prompt responses.
• Maintain up-to-date customer records to support service delivery.
• Gather feedback and present insights to management for improvements.
• Follow up with customers to confirm satisfaction and address issues.
• Stay updated on projects, policies, and procedures for consistent communication.
• Foster a positive team environment through collaboration.
• Perform additional admin and customer service duties as assigned.

Job description

SIM LIAN CONSTRUCTION CO. (PTE.) LTD. in Singapore seeks a dedicated customer liaison to be the primary contact for residents and clients, delivering timely information on property defects, project progress, and TOP status.

You will build strong relationships, identify needs, resolve inquiries professionally, and coordinate with property staff to obtain the necessary information for prompt responses. Maintaining accurate customer records supports service delivery and continuous improvement.