Customer Service Executive

SIM LIAN CONSTRUCTION CO. (PTE.) LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

SIM LIAN CONSTRUCTION CO. (PTE.) LTD. in Singapore seeks a dedicated customer liaison to be the primary contact for residents and clients, delivering timely information on property defects, project progress, and TOP status.

You will build strong relationships, identify needs, resolve inquiries professionally, and coordinate with property staff to obtain the necessary information for prompt responses. Maintaining accurate customer records supports service delivery and continuous improvement.

Qualifications

• Respond promptly to customer inquiries via phone, email, and in-person.
• Provide accurate information about property defects, project progress, and TOP status.
• Identify needs and tailor assistance to build relationships.
• Escalate complex issues to relevant departments and ensure follow-up.
• Maintain accurate customer records to support service delivery.
• Collect and analyze feedback to identify improvement opportunities.

Responsibilities

• Respond promptly to customer inquiries about defects, progress, or TOP status.
• Build relationships by identifying needs and offering tailored assistance.
• Resolve complaints professionally and escalate when needed with timely follow-up.
• Coordinate with property staff to gather information for prompt responses.
• Maintain up-to-date customer records to support service delivery.
• Gather feedback and present insights to management for improvements.
• Follow up with customers to confirm satisfaction and address issues.
• Stay updated on projects, policies, and procedures for consistent communication.
• Foster a positive team environment through collaboration.
• Perform additional admin and customer service duties as assigned.

Job description

Company Overview

Founded in 1976 as a building and construction firm, this client has grown into a leading Singapore real estate group with a diverse portfolio in residential, commercial, industrial, retail, and mixed-use developments.

Job Summary

Serve as the primary customer liaison to deliver timely, accurate information and resolve inquiries related to property defects, project progress, and TOP status, enhancing customer satisfaction and supporting continuous service improvement.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person, delivering accurate information about property defects, project progress, or TOP status
• Build and sustain customer relationships by identifying needs, anticipating concerns, and providing tailored assistance
• Resolve customer complaints efficiently and professionally, escalating complex issues to relevant departments and ensuring timely follow-up
• Coordinate with property staff to obtain necessary information for prompt response to service enquiries
• Maintain accurate and current customer records to support service delivery
• Collect and analyze customer feedback to identify improvement opportunities and present insights to management
• Proactively follow up with customers to confirm satisfaction and address unresolved issues
• Stay updated on company projects, policies, and procedures to ensure consistent and accurate communication
• Foster a positive, collaborative team environment through active participation and support
• Perform additional administrative and customer service duties as assigned