Rapid Deployment Operations Engineer: Drive Seamless Deployments

Xcellink Pte Ltd; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Xcellink Pte Ltd in Singapore seeks a Rapid Deployment Operations Engineer to join the Rapid Deployment Operations Team, collaborating with Service Delivery, Support and project teams to observe, own and resolve technical issues during production deployments.

You will contribute to service quality, assist with HR/Ops matters, and help maintain SLA adherence, with opportunities for training and career progression.

Qualifications

• Diploma in Electronic & Engineering or Computer/IT related courses.
• Minimum 2 years working experience in the IT industry (customer service / service delivery preferred).
• Has good understanding of ICT operations in End-user support environment / Data Center / Cybersecurity SOC / Network Operating Center / Biometric Device Support.
• Service and Operational mindset.
• Has customer interface experience, excellent communicator and coordination skill, good written skill to draft report.
• Good learning skill and self-driven character, willing to take on challenges and changes.
• Strong client servicing willingness and ability. Capability and/or keen interest towards managing customer relationship issues.
• An adept conflict mediator and a trustworthy team member.
• Excellent verbal and written English.

Responsibilities

• Assist the Xcellink Service Delivery Team in ensuring service delivery standards align with SLAs between Xcellink and Customer.
• Provide regular feedback to HR/Ops matters pertaining to delivery commitments of Xcellink services.
• Resolve operational issues highlighted by Customer/Xcellink Service Delivery Manager.
• Execute service recovery plans as necessary.
• May assist in interview sessions and determine candidate suitability for project requirements.
• May assist Operations Lead in managing project teams for execution.
• Coordinate with Service Delivery Manager/ Customer Team Lead on SLA breaches by Support Team.
• Attend monthly and quarterly Operations meetings/reviews on SLA adherence and technical, operational issues.
• Integrate into Operations project teams to assist with project deliverables as designated.
• Participate in meetings for service quality improvement plans and operations-driven agendas.
• Formulate training programs covering Technical Competency and Soft Skills.
• Design and maintain handover/takeover processes for knowledge transfer during transitions.
• Assist in improving service management and delivery by refining existing operational processes.

Skills

End-user support

Data Center

Cybersecurity SOC

Network Operations

Biometric Device Support

Client relations

English communication

Education

Diploma in Electronic & Engineering or Computer/IT related courses

Job description

Xcellink Pte Ltd in Singapore seeks a Rapid Deployment Operations Engineer to join the Rapid Deployment Operations Team, collaborating with Service Delivery, Support and project teams to observe, own and resolve technical issues during production deployments.

You will contribute to service quality, assist with HR/Ops matters, and help maintain SLA adherence, with opportunities for training and career progression.