24/7 Network Operations Lead — Incidents, SLA & Improvement

Xcellink Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Xcellink Pte Ltd in Singapore seeks an L2 Network Operations Team Lead to oversee a 24/7 operations group, ensuring service delivery, SLA adherence, and incident governance for managed network infrastructure and UPS support. You will guide engineering teams through complex troubleshooting and drive continuous improvements.

The role emphasizes cross-functional leadership, stakeholder communication, and maintaining performance reporting for monthly reviews and service enhancements.

Qualifications

• Degree or equivalent in IT/Network Engineering or related field.
• 5+ years in network infrastructure with 2+ years in lead role.
• CCNP/CCIE, JNCIP/JNCIE, NSE, PCNSE or equivalent; ITIL Foundation or higher (preferred)
• Experience with government, critical infrastructure, or large enterprise environments (preferred)

Responsibilities

• Lead and manage the Network Operations team across L1 and L2 support functions
• Ensure 24/7 monitoring and support services meet contractual SLA requirements
• Drive operational excellence and continuous service improvement initiatives
• Coordinate major incident management and service restoration activities
• Provide technical oversight for routers, switches, firewalls, IPS/IDS/NAC systems, load balancers, wireless infrastructure, media converters, and UPS systems
• Review and approve technical changes, maintenance activities, and implementation plans
• Guide engineers on complex troubleshooting and problem resolution
• Lead major incident response and stakeholder communications
• Conduct root cause analysis reviews and implement preventive measures
• Own monthly SLA, performance, preventive maintenance, and incident reports

Skills

Network management

Incident management

Leadership

Stakeholder Communication

Network security

Education

IT/Network Engineering degree

Tools

Routers & Switches

Firewalls

IPS/IDS/NAC

Load Balancers

UPS systems

Wireless infrastructure

Network monitoring

Job description

Xcellink Pte Ltd in Singapore seeks an L2 Network Operations Team Lead to oversee a 24/7 operations group, ensuring service delivery, SLA adherence, and incident governance for managed network infrastructure and UPS support. You will guide engineering teams through complex troubleshooting and drive continuous improvements.

The role emphasizes cross-functional leadership, stakeholder communication, and maintaining performance reporting for monthly reviews and service enhancements.