Service Management Lead — IT Operations & Improvement

Xcellink Pte Ltd

Singapore

On-site

SGD 60,000 - 90,000

Full time

14 days+

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Job summary

Xcellink Pte Ltd in Singapore is seeking a Service Management Officer to oversee the delivery and continual improvement of IT and business services. You will act as a bridge between service providers, business units, and customers to ensure service levels and quality standards are met.

You will coordinate incident and problem resolution, drive service improvements, manage vendor relations, and prepare regular performance reports.

Qualifications

Bachelor’s degree in IT, business admin, or related field.
ITIL Foundation or COBIT certifications desirable.
Experience in service management, IT operations, or customer support.
Strong analytical and problem-solving skills.
Excellent communication and customer-focused mindset.
Ability to work independently and in fast-paced environments.

Responsibilities

Oversee the daily delivery of IT or business services ensuring SLAs and quality standards.
Coordinate incident and problem resolution with timely stakeholder communication.
Identify opportunities for process and service improvements and drive initiatives.
Liaise with external service providers to monitor performance and contracts.
Prepare reports on service performance, trends, and metrics; analyze data for action.