Quality Assurance Specialist

DSV Road GmbH; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A logistics company in Singapore is seeking an experienced QA professional to develop standards and conduct audits for logistics processes. Responsibilities include investigating quality issues, maintaining records, and collaborating with various teams to enhance quality-related initiatives. The ideal candidate will have experience in quality assurance within logistics and a commitment to continuous improvement. This full-time position is essential for ensuring compliance with internal standards and enhancing service delivery.

Responsibilities

• Develop and implement QA procedures for logistics.
• Conduct audits and inspections of processes.
• Investigate quality issues and lead corrective actions.
• Collaborate with teams to address quality concerns.
• Maintain records of audits and improvement actions.
• Monitor compliance with SOPs and regulations.
• Drive continuous improvement initiatives.
• Support onboarding and training on quality standards.
• Report quality metrics for performance improvement.

Job description

Job Req Number: 112198
Time Type: Full Time

DSV – Global transport and logistics

• Develop and implement QA procedures and standards for warehouse, transportation, and last-mile delivery activities.
• Conduct regular audits and inspections of logistics processes, inventory handling, and packaging quality.
• Investigate quality issues such as mis-shipments, damages, delays, and non-conformances; lead root cause analysis and corrective action planning.
• Collaborate with warehouse, operations, and customer service teams to address quality-related concerns.
• Maintain accurate records of inspections, audits, incidents, and improvement actions.
• Monitor compliance with internal SOPs, customer requirements, and relevant regulations.
• Drive continuous improvement initiatives to reduce error rates, improve packaging standards, and optimize logistics flows.
• Support the onboarding and training of operations teams on quality standards and procedures.
• Report quality metrics (e.g., damage rate, mis-pick rate, claim frequency) and provide insights for performance improvement.