Logistics QA Specialist: Drive Quality & Efficiency

TempServ Pte Ltd; Singapore; On-site; SGD 45,000 - 78,000; Full time

Benefits offered by this job

Comprehensive staff benefits

Good performance bonuses

Job summary

Tempserv Pte Ltd is seeking a Quality Assurance professional to develop and implement QA procedures for warehouse, transport and last-mile delivery. You will audit processes, investigate issues, and lead corrective actions to reduce damages and mis-shipments.

You will collaborate with warehouse, operations and customer service teams, maintain audit records, monitor SOPs and regulations, and report quality metrics to drive performance improvements.

Qualifications

• Diploma or Degree in Logistics, Supply Chain Management, Quality Management, or related field.
• 2+ years of experience in logistics operations or quality assurance, preferably in a 3PL or warehouse environment.
• Strong understanding of logistics processes, warehousing, and transportation flows.
• Experience with ISO 9001 or other quality systems.
• Knowledge of lean principles or Six Sigma is a plus.
• Familiarity with QA methodologies, audits, and root cause analysis (e.g., 5 Whys, fishbone diagram).
• Proficient in MS Office and warehouse management systems (WMS).
• Proficient in Microsoft Office Suite (e.g. Excel, Powerpoint, Access, VBA)
• Good in using and creating operations dashboards to identify focus areas and drive improvement (e.g. Power BI, Tableau).

Responsibilities

• Develop and implement QA procedures and standards for warehouse, transportation, and last-mile delivery activities.
• Conduct regular audits and inspections of logistics processes, inventory handling, and packaging quality.
• Investigate quality issues such as mis-shipments, damages, delays, and non-conformances; lead root cause analysis and corrective action planning.
• Collaborate with warehouse, operations, and customer service teams to address quality-related concerns.
• Maintain accurate records of inspections, audits, incidents, and improvement actions.
• Monitor compliance with internal SOPs, customer requirements, and relevant regulations.
• Drive continuous improvement initiatives to reduce error rates, improve packaging standards, and optimize logistics flows.
• Support the onboarding and training of operations teams on quality standards and procedures.
• Report quality metrics (e.g., damage rate, mis-pick rate, claim frequency) and provide insights for performance improvement.

Skills

QA & quality assurance

Root cause analysis

Audits & inspections

Process improvement

Data visualization

MS Office proficiency

Lean/Six Sigma knowledge

QA methodologies

WMS proficiency

Education

Diploma or Degree in Logistics, Supply Chain Management, Quality Management, or related field

Tools

WMS

MS Office

Power BI

Tableau

VBA

Job description

Tempserv Pte Ltd is seeking a Quality Assurance professional to develop and implement QA procedures for warehouse, transport and last-mile delivery. You will audit processes, investigate issues, and lead corrective actions to reduce damages and mis-shipments.

You will collaborate with warehouse, operations and customer service teams, maintain audit records, monitor SOPs and regulations, and report quality metrics to drive performance improvements.