Quality Assurance Specialist

DSV - Global Transport and Logistics; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

DSV – Global transport and logistics in Singapore is seeking a Quality Assurance professional to develop and implement QA procedures across warehouse, transport, and last-mile delivery, ensuring compliance with SOPs and customer requirements.

You will lead audits, investigate issues, drive root cause analysis, and collaborate with cross-functional teams to improve packaging standards and logistics flows. This role reports on quality metrics and supports training.

Responsibilities

• Develop and implement QA procedures and standards for warehouse, transportation, and last-mile delivery activities.
• Conduct regular audits and inspections of logistics processes, inventory handling, and packaging quality.
• Investigate quality issues such as mis-shipments, damages, delays, and non-conformances; lead root cause analysis and corrective action planning.
• Collaborate with warehouse, operations, and customer service teams to address quality-related concerns.
• Maintain accurate records of inspections, audits, incidents, and improvement actions.
• Monitor compliance with internal SOPs, customer requirements, and relevant regulations.
• Drive continuous improvement initiatives to reduce error rates, improve packaging standards, and optimize logistics flows.
• Support the onboarding and training of operations teams on quality standards and procedures.
• Report quality metrics (e.g., damage rate, mis-pick rate, claim frequency) and provide insights for performance improvement.

Job description

Job Req Number: 112198

Time Type: Full Time

Responsibilities

• Develop and implement QA procedures and standards for warehouse, transportation, and last-mile delivery activities.
• Conduct regular audits and inspections of logistics processes, inventory handling, and packaging quality.
• Investigate quality issues such as mis-shipments, damages, delays, and non-conformances; lead root cause analysis and corrective action planning.
• Collaborate with warehouse, operations, and customer service teams to address quality-related concerns.
• Maintain accurate records of inspections, audits, incidents, and improvement actions.
• Monitor compliance with internal SOPs, customer requirements, and relevant regulations.
• Drive continuous improvement initiatives to reduce error rates, improve packaging standards, and optimize logistics flows.
• Support the onboarding and training of operations teams on quality standards and procedures.
• Report quality metrics (e.g., damage rate, mis-pick rate, claim frequency) and provide insights for performance improvement.

DSV – Global transport and logistics