Quality Assurance Lead — Hospitality Data & Insights

marinabaysands; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

Marina Bay Sands in Singapore seeks a data-driven Quality Assurance Analyst to execute undercover evaluations and uphold Forbes Travel Guide level standards across hotel operations.

You will analyze evaluation data, develop improvement plans with training teams, and report findings to department managers. A Bachelor’s degree and 2+ years in QA/data analysis in luxury hospitality are expected, with Excel/Tableau/Power BI proficiency. Weekend work may be required.

Qualifications

• Bachelor's degree in Data Analysis, Quality Management, Hospitality, or a related field.
• At least 2 years of experience in data analysis, quality assurance, or similar roles, preferably in the luxury or hospitality industry.
• Strong understanding of quality standards, including familiarity with Forbes Travel Guide or similar luxury service standards.
• Be ready to work on weekends, public holidays.

Responsibilities

• Execute unannounced, undercover evaluations of the hotel and ensure accurate application of standards.
• Plan and manage evaluation tasks efficiently following departmental guidelines.
• Analyze evaluation data to identify trends, issues, and performance gaps and create targeted reports.
• Collaborate with training team to share results and develop measurable improvement goals.
• Lead daily communications with department managers to review evaluation schedules and progress.

Skills

Data analysis

Analytical thinking

Communication skills

Education

Bachelor's degree in Data Analysis, Quality Management, Hospitality, or related field

Tools

Excel

Tableau

Power BI

Job description

Marina Bay Sands in Singapore seeks a data-driven Quality Assurance Analyst to execute undercover evaluations and uphold Forbes Travel Guide level standards across hotel operations.

You will analyze evaluation data, develop improvement plans with training teams, and report findings to department managers. A Bachelor’s degree and 2+ years in QA/data analysis in luxury hospitality are expected, with Excel/Tableau/Power BI proficiency. Weekend work may be required.