Customer Experience Analytics & Process Improvement Intern

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 45,000 - 74,000; Full time

Job summary

Marina Bay Sands in Singapore is seeking an Internal Audit & QA Associate to support audits across F&B, attractions, casino and other touchpoints. You will assess service quality, measure performance, and help maintain data integrity in line with brand standards.

Your responsibilities include conducting monthly audits, analyzing data with SQL and Power BI, compiling reports for stakeholders, and supporting continuous improvement projects using the digital audit tool (QTX).

Qualifications

• Experience in customer service is a plus.
• Proficient in Microsoft Office Suite.
• Hands-on data analysis with SQL or Power BI is advantageous.

Responsibilities

• Conduct internal audits across multiple touchpoints in hospitality operations.
• Prepare monthly audit reports with data-driven insights.
• Assist in quality assurance and process improvements.
• Support data collection using the digital audit solution.

Skills

Customer service experience

Office suite proficiency

Data analysis (SQL, Power BI)

Tools

SQL

Power BI

Job description

Marina Bay Sands in Singapore is seeking an Internal Audit & QA Associate to support audits across F&B, attractions, casino and other touchpoints. You will assess service quality, measure performance, and help maintain data integrity in line with brand standards.

Your responsibilities include conducting monthly audits, analyzing data with SQL and Power BI, compiling reports for stakeholders, and supporting continuous improvement projects using the digital audit tool (QTX).