CX Insights & Data Analyst

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Marina Bay Sands in Singapore seeks a highly analytical Analyst to turn guest and operational data into actionable insights that drive guest experience and operational excellence.

You will develop executive dashboards, automate reports, and manage large CX datasets, partnering with across‑function teams to translate data into recommendations that elevate service and business results. This role emphasizes data storytelling and delivering decision-ready insights to leaders.

Qualifications

• Hands-on data analysis with SQL and Power BI.
• Advanced Excel skills (PivotTables, VLOOKUP).
• Experience with customer experience platforms like Qualtrics.
• Strong stakeholder engagement across functions.

Responsibilities

• Analyze guest feedback, surveys, and CX metrics to uncover insights.
• Develop dashboards, reports, and KPI tracking for stakeholders.
• Manage high-volume CX databases and ensure data quality.
• Translate data into actionable recommendations for business decisions.

Skills

Data analysis

Stakeholder communication

Attention to detail

Multi-priority management

Presentation skills

Education

Bachelor’s degree in Business Analytics/related field

Tools

SQL

Power BI

Excel

Qualtrics

Job description

Marina Bay Sands in Singapore seeks a highly analytical Analyst to turn guest and operational data into actionable insights that drive guest experience and operational excellence.

You will develop executive dashboards, automate reports, and manage large CX datasets, partnering with across‑function teams to translate data into recommendations that elevate service and business results. This role emphasizes data storytelling and delivering decision-ready insights to leaders.