Customer Quality Engineer

Workable; Singapore; On-site; SGD 52,000 - 78,000; Full time

Job summary

Workable in Singapore is seeking a Customer Quality Engineer to be the first point of contact for quality issues in semiconductor equipment manufacturing. You will drive root-cause analysis and implement best practices to prevent defects and improve process efficiency.

This role collaborates with customers, in-house teams and suppliers to resolve issues, chairs quality review meetings, and leads 8D based corrective actions to ensure products meet all customer requirements.

Qualifications

• Diploma/degree in Mechanical/Mechatronics/Electrical/Precision or related discipline.
• Minimum 3 years of experience in customer quality management in semiconductor equipment manufacturing or equivalent.
• Knowledge of Lean Six Sigma; Lean Six Sigma certification is a plus.
• Certified Quality Engineer is advantageous.
• Strong problem-solving and communication abilities.
• Proficient in Microsoft Excel functions.

Responsibilities

• Communicate and review with Customers, In-house, and Suppliers to resolve quality issues.
• Schedule meetings with the Customer to review and close non-conformance.
• Chair and drive Customer quality CAB meetings to derive root causes and corrective actions using 8D methodology.
• Review to ensure root cause uses quality tools (5-Why, Fishbone diagrams).
• Define and implement an outgoing inspection checklist to meet customer requirements.
• Compile weekly customer quality reports for monitoring quality KPIs.
• Monitor and review FAI of BTP and internal parts to ensure first article meets requirements.
• Support and participate in the company continuous improvement program.

Skills

Problem-solving skills

Good communication skills

Excel proficiency

Education

Engineering degree or Diploma

Tools

Microsoft Excel

Job description

*Be Part of Our Success Story as We Expand and Evolve*

Purpose: To provide a 1st point contact to Customer on quality related issues. Responsible for ensuring the assembly products meet Customer quality standards. Work in a team environment to drive root cause analysis, develop and implement best practices that emphasise defect prevention, reduction in variation, provide continuous improvements in meeting Customer requirements and increase internal process efficiency.

Key Area of Responsibilities:

• Communicate and review with Customers, In-house, and Suppliers to resolve quality issues.
• Schedule a meeting with the Customer to review and close non-conformance.
• Chair & drive Customer quality CAB meetings to derive root causes, and corrective and preventive actions based on 8D methodology.
• Review to ensure root cause is based on quality tool 5-why, 3-legged 5-why, fishbone diagram.
• Define and implement an outgoing inspection checklist to ensure delivered products meet all customer requirements.
• Compile weekly customer quality reports for monitoring the customer & organisation quality KPI.
• Monitor and review FAI of BTP & internal made part to ensure the first article meets all customer requirements.
• Support and participate in company continuous improvement program.

• Diploma/Degree in Mechanical/Mechatronics/Electrical/Precision/Chemical or other relevant discipline.
• Minimum 3 years of experience in customer quality management in semiconductor equipment manufacturing or equivalent.
• Knowledge of Lean Six Sigma, Lean Six Sigma certified will be an advantage
• Certified Quality Engineer will be an advantage
• Good problem-solving skills
• Proficient in Microsoft Excel functions
• Good communication skills

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