Public Sector Transformation & Process Analyst

Cognizant Technology Solutions Corporation; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

Cognizant Technology Solutions Corporation is seeking a proactive and analytical Business Analyst to bridge business needs, processes, and digital transformation.

The role goes beyond traditional requirements gathering, collaborating with stakeholders to examine workflows, identify opportunities, and reimagine service delivery for measurable outcomes. The ideal candidate thrives in ambiguity and challenges assumptions to deliver user-centric solutions.

Qualifications

• Experience in business analysis, process improvement, digital transformation, product management, or related disciplines.
• Strong analytical and problem-solving skills with the ability to deconstruct complex business problems and propose practical improvements.
• Ability to facilitate stakeholder discussions, challenge existing assumptions, and influence decisions constructively.
• Experience in process mapping, requirements elicitation, user journey analysis, and translating business needs into actionable deliverables.
• Comfortable working across business and technology teams, with an understanding of Agile delivery practices.
• Self-driven, adaptable, and comfortable operating in ambiguous or evolving environments.

Responsibilities

• Engage stakeholders to understand business processes, operational challenges, and underlying user needs, going beyond stated requirements to uncover root causes.
• Analyse existing workflows, identify inefficiencies and opportunities for simplification, standardisation, automation, or fundamental process redesign.
• Translate business needs into clear problem statements, user journeys, functional requirements, and user stories, while considering opportunities for reuse and integration.
• Facilitate workshops and discussions with business users, operational teams and technology stakeholders to challenge assumptions, align priorities, and drive meaningful change.
• Support solution validation, user acceptance testing, change impact assessments and adoption of redesigned processes.
• Proactively recommend improvements based on user feedback, operational insights and emerging technologies, ensuring solutions deliver measurable business outcomes.

Job description

Cognizant Technology Solutions Corporation is seeking a proactive and analytical Business Analyst to bridge business needs, processes, and digital transformation.

The role goes beyond traditional requirements gathering, collaborating with stakeholders to examine workflows, identify opportunities, and reimagine service delivery for measurable outcomes. The ideal candidate thrives in ambiguity and challenges assumptions to deliver user-centric solutions.