Business Analyst (Business Transformation)

COGNIZANT TECHNOLOGY SOLUTIONS ASIA PACIFIC PTE. LTD.; Singapore; Vor Ort; SGD 60.000 - 90.000; Vollzeit

Zusammenfassung

Cognizant Technology Solutions Asia Pacific Pte. Ltd. is seeking a proactive Business Analyst to bridge business needs, operational processes, and digital transformation in Singapore.

You will critically examine workflows, identify opportunities for improvement, and reimagine service delivery for greater effectiveness. The role requires comfort with ambiguity, constructive challenge of existing practices, and translating business problems into practical, user‑centric solutions while

Qualifikationen

• Minimum 2–5 years in business analysis, process improvement, digital transformation or related fields.
• Strong analytical and problem-solving abilities; capable of deconstructing complex problems.
• Ability to lead stakeholder discussions, challenge assumptions and influence decisions.
• Experience mapping processes, eliciting requirements, analyzing user journeys, and delivering actionable deliverables.

Aufgaben

• Engage stakeholders to understand processes, challenges, and user needs beyond stated requirements.
• Analyze workflows and identify inefficiencies; propose simplification, standardization, automation or redesign.
• Translate needs into problem statements, user journeys, functional requirements and user stories.
• Facilitate workshops with business, operations and tech teams to align priorities and drive change.
• Support validation, testing, change impact assessments and adoption of redesigned processes.
• Recommend continuous improvements based on feedback and emerging technologies to deliver measurable outcomes.

Kenntnisse

Business analysis

Process mapping

Stakeholder facilitation

Agile practices

User stories

Digital transformation

Jobbeschreibung

Role Overview

We are looking for a proactive and analytical Business Analyst who can bridge business needs, operational processes, and digital transformation.

Beyond traditional requirements gathering, the role will work closely with business stakeholders to critically examine existing workflows, identify opportunities for improvement, and reimagine how services can be delivered more effectively.

The ideal candidate should be comfortable navigating ambiguity, challenging existing practices constructively and translating business problems into practical, user-centric solutions.

Key Responsibilities

• Business Analysis & Discovery: Engage stakeholders to understand business processes, operational challenges, and underlying user needs, going beyond stated requirements to uncover root causes.
• Business Process Transformation: Analyze existing workflows, identify inefficiencies and opportunities for simplification, standardization, automation, or fundamental process redesign.
• Product & Solution Thinking: Translate business needs into clear problem statements, user journeys, functional requirements, and user stories, while considering opportunities for reuse and integration.
• Stakeholder Engagement: Facilitate workshops and discussions with business users, operational teams and technology stakeholders to challenge assumptions, align priorities, and drive meaningful change.
• Change & Implementation Support: Support solution validation, user acceptance testing, change impact assessments and adoption of redesigned processes.
• Continuous Improvement: Proactively recommend improvements based on user feedback, operational insights and emerging technologies, ensuring solutions deliver measurable business outcomes.

Requirements

• Experience in business analysis, business process improvement, digital transformation, product management, or related disciplines.
• Strong analytical and problem-solving skills, with the ability to deconstruct complex business problems and propose practical improvements.
• Ability to facilitate stakeholder discussions, challenge existing assumptions, and influence decisions constructively.
• Experience in process mapping, requirements elicitation, user journey analysis, and translating business needs into actionable deliverables.
• Comfortable working across business and technology teams, with an understanding of Agile delivery practices.
• Self-driven, adaptable, and comfortable operating in ambiguous or evolving environments.

Preferred Attributes

• Experience in public-sector transformation, social services, or complex service delivery environments.
• Exposure to service design, design thinking, business process re-engineering, or product discovery.
• Ability to balance immediate operational needs with longer-term transformation objectives.
• Strong curiosity, empathy for end users and willingness to question the status quo.
• Technology-agnostic role: Experience with specific platforms or enterprise applications is not mandatory. We value strong business judgement, transformation capabilities, and the ability to identify the right solutions over proficiency in any technology.