Public Area Attendant

METRO GLOBAL PTE. LTD.; Singapore; On-site; SGD 3,200 - 6,800; Full time

Job summary

METRO GLOBAL PTE. LTD. operates a hotel in Singapore and is seeking a Supervisor to oversee the Public Area (PA) team. You will coordinate daily operations to keep lobbies, corridors, lifts, restrooms and function areas clean and well presented.

Accountabilities include regular area inspections, task assignment, performance monitoring and compliance with SOP and safety requirements. Collaborate with Front Office and Engineering to ensure smooth daily operations.

Responsibilities

• Oversee daily PA operations and supervise the PA attendants.
• Inspect public areas to uphold cleanliness, hygiene and presentation.
• Assign duties, monitor performance and manage attendance.
• Ensure SOP and safety compliance; handle equipment and supplies.
• Coordinate with Front Office and Engineering for smooth operations.
• Train, coach and guide staff on procedures and safety.
• Record daily checklists and reports and respond to guest feedback.

Job description

Supervise and coordinate the daily operations of the Public Area (PA) team.

Ensure all public areas, including lobbies, corridors, lifts, restrooms, function areas and other designated areas, are cleaned and maintained to the hotel's required standards.

Conduct regular inspections of public areas to ensure cleanliness, hygiene and presentation standards are consistently maintained.

Assign daily duties and work schedules to PA attendants and monitor their work performance.

Ensure all cleaning procedures are carried out according to the hotel's Housekeeping SOP and safety requirements.

Monitor the use and proper handling of cleaning equipment, chemicals and supplies.

Report any maintenance issues, defects or safety hazards to the relevant department for follow-up.

Respond promptly to guest requests, feedback and complaints relating to public area cleanliness.

Coordinate with other departments, particularly Front Office and Engineering, to ensure smooth daily operations.

Train, coach and guide PA team members on cleaning procedures, service standards and workplace safety.

Monitor staff attendance, grooming, punctuality and overall performance.

Ensure proper housekeeping equipment and supplies are available and stored appropriately.

Maintain accurate records and complete daily checklists and reports as required.

Assist the Housekeeping management team with other operational duties and assignments when required.