Public Area Operations Supervisor

METRO GLOBAL PARTNERS PTE. LTD.; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

METRO GLOBAL PARTNERS PTE. LTD. in Singapore seeks a diligent Public Area Supervisor to oversee the PA team in our hotel.

You will manage schedules, mentor staff and ensure the cleanliness and presentation of all public spaces. You will conduct regular area inspections, enforce SOPs and safety standards, coordinate with Front Office and Engineering, and respond to guest feedback to uphold service quality. This role requires strong leadership, attention to detail and a commitment to guest

Responsibilities

• Supervise and coordinate the daily operations of the Public Area (PA) team.
• Ensure all public areas, including lobbies, corridors, lifts and restrooms, are cleaned to hotel standards.
• Conduct regular inspections of public areas to ensure cleanliness, hygiene and presentation standards are consistently maintained.
• Assign daily duties and work schedules to PA attendants and monitor their work performance.
• Ensure all cleaning procedures are carried out according to the hotel's Housekeeping SOP and safety requirements.
• Monitor the use and proper handling of cleaning equipment, chemicals and supplies.
• Report any maintenance issues, defects or safety hazards to the relevant department for follow-up.
• Respond promptly to guest requests, feedback and complaints relating to public area cleanliness.
• Coordinate with other departments, particularly Front Office and Engineering, to ensure smooth daily operations.
• Train, coach and guide PA team members on cleaning procedures, service standards and workplace safety.
• Monitor staff attendance, grooming, punctuality and overall performance.
• Ensure proper housekeeping equipment and supplies are available and stored appropriately.
• Maintain accurate records and complete daily checklists and reports as required.
• Assist the Housekeeping management team with other operational duties and assignments when required.

Job description

METRO GLOBAL PARTNERS PTE. LTD. in Singapore seeks a diligent Public Area Supervisor to oversee the PA team in our hotel.

You will manage schedules, mentor staff and ensure the cleanliness and presentation of all public spaces. You will conduct regular area inspections, enforce SOPs and safety standards, coordinate with Front Office and Engineering, and respond to guest feedback to uphold service quality. This role requires strong leadership, attention to detail and a commitment to guest