Assistant Housekeeper

Pan Pacific Serviced Suites Beach Road; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

Pan Pacific Serviced Suites Beach Road in Singapore is seeking an Assistant Housekeeper to supervise the Guest Room Team Leader, Guest Room Ambassador, Linen Attendant and Housemen, ensuring clean, orderly, well-maintained rooms across our serviced suites. You will support the Executive Housekeeper in day-to-day operations, assign duties, inspect work, and address complaints.

The role requires hands-on leadership and coordination with Engineering for maintenance, inventory, interviewing

Qualifications

• Experience supervising housekeeping staff in a hospitality setting.
• Ability to train, supervise and motivate team members.
• Strong service orientation and attention to guest satisfaction.

Responsibilities

• Establish standards and procedures for housekeeping staff.
• Supervise and train team members including Guest Room Team Leader and Linen Attendant.
• Conduct training on policies, procedures and equipment use.
• Inspect apartments for cleanliness and maintenance; schedule periodic cleaning.
• Report damages and coordinate with maintenance and front office.
• Interview applicants, hire staff, and support promotions and transfers.
• Maintain linen and equipment inventory and prevent abuse.
• Communicate effectively with other departments to ensure guest satisfaction.

Skills

Supervisory skills

Training and development

Customer service orientation

Operations coordination

Staff management

Communication skills

Job description

Position summary statement:

The Assistant Housekeeper supervises work activities of Guest Room Team Leader, Guest Room Ambassador, Linen Attendant and Housemen to ensure clean, orderly, and well-maintained rooms in the serviced apartments. Assist Executive Housekeeper in the day-to-day operation of the department. He/she assigns duties, inspects work, and investigates complaints regarding housekeeping service and equipment and take corrective action. Work closely with PPSSBR Engineering Department whom we depend on for apartments maintenance support.
Assist to purchase housekeeping supplies and equipment, take periodic inventories, assists to interview applicants, train new associates, and recommend dismissals.

Primary Responsibilities:

• Establish standards and procedures for work of housekeeping staff.
• Supervise, train and retrain Guest Room Team Leader, Guest Room Ambassador, Linen Attendant and Housemen.
• Conduct training and on-the-job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• Inspect apartments assigned to them for maintenance and cleanliness which includes scheduling and carry out periodical cleaning programs.
• Follow up on outstanding maintenance work.
• Check and pay special attention to VIP apartments.
• Advise Front Office or Reservation of apartments ready for sale.
• Attend Housekeeping Associates' meetings to discuss company policies, work procedures and guests' complaints and to chair Housekeeping Associates' meetings in the absence of Executive Housekeeper.
• Attend Operation Meetings in the absence of Executive Housekeeper.
• Investigate complaints regarding housekeeping service and equipment and take corrective action. Make recommendations to improve service and ensure more efficient operation.
• Assist to interview job applicants, hires new employees, and recommends promotions, transfers, and dismissals.
• Daily check to ensure no linen or equipment abuse.
• Immediate reporting of any damage to furniture, fitting and equipment.
• Pay special attention to sick guests. Perform cleaning duties in cases of emergency or staff shortage.

Other Responsibilities

• Support and uphold the company mission, vision and values.
• Ensure usage of Pan Pacific corporate policies of business conduct.
• Comprehend company’s (corporate) and property’s business.
• Demonstrate and is perceived as a role model for:
• Ability to deal with operational complexities
• Innovative thinking
• Professional maturity
• Service mind set
• Project management skills
• Development of people relations
• Communication effectiveness
• IT– managing of online information
• Understand the macro operations of all other operating department within the property.
• Measure the impact of people management on company’s performance.
• Ensure that there is effective internal communication on a daily basis for maximum productivity and satisfaction through:
• Daily briefing
• Circulation of needed reports
• Industry information
• Orientation
• Manage, assist and discipline associates with particular emphasis on mid to upper management, to ensure a professional business environment is conducted in each department.
• Possess good understanding of all competencies within the department, so as to expertly lead, motive and develop the teams.
• Proficiently co-ordinate employment and consultancy agreements.
• Support internal best practices.
• Inspire associates to perform their work scope with a high level of quality and integrity.
• Participate in property-sponsored community events, career fairs, etc.
• Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates.
• Maintain professional business confidentiality as required.
• Perform related duties and special projects as assigned.