Projects Business Analyst

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Manpower Staffing Services (Singapore) Pte Ltd is seeking a Business Analyst to translate business needs into effective IT solutions. You will apply design thinking, elicit requirements, and collaborate with IT to drive process improvements and digital transformation.

The role involves facilitating workshops, creating BRDs and use cases, and supporting the full software delivery lifecycle with a customer-first mindset. 0-5 years’ experience preferred; Singapore-based role.

Qualifications

• Bachelor's Degree in Business Administration, IT, CS, Engineering, or related field.
• Master's Degree or MBA.
• 0-5 years of proven experience as an IT Business Analyst/ System Analyst in IT environments.
• Experience with Agile Scrum and Waterfall methodologies.
• Experience in E-commerce, Integrated Resorts, Hospitality or Casino systems.

Responsibilities

• Elicit needs and translate into IT solutions with a Customer First focus.
• Apply Design Thinking to understand user needs, ideate solutions, and prototype concepts.
• Identify strategic opportunities for process improvement and digital transformation.
• Facilitate workshops and stakeholder interviews to uncover root problems and define solutions.
• Translate requirements into BRDs, functional specs, use cases, and test plans.
• Ensure alignment with strategy and technical feasibility within architectural standards.
• Support development lifecycle and resolve issues during delivery.
• Liaise with business units and IT teams to manage expectations and communications.
• Assist in creating test plans and participate in UAT activities.

Skills

Design Thinking

Business Need Analysis

Requirements Engineering

Process Improvement

Problem Solving

Education

Bachelor's Degree

Master's Degree

Tools

Jira

Confluence

Microsoft Visio

Lucidchart

Balsamiq

Job description

KEY RESPONSIBILITIES

As a Business Analyst, you will be responsible for understanding and translating business needs into effective IT solutions, ensuring alignment with strategic objectives and a focus on enhancing value.

1. Strategic Business Analysis & Design Thinking

• Needs Elicitation: Conduct in-depth business need analysis by proactively engaging with diverse stakeholders to deeply understand their goals, challenges, current processes, and underlying pain points, always maintaining a Customer First perspective.
• User-Centric Solutioning: Apply Design Thinking methodologies to thoroughly explore user needs, ideate innovative solutions, and prototype concepts, ensuring a human-centered approach to problem-solving and fostering Innovation.
• Opportunity Identification: Identify strategic opportunities for business process improvement, automation, and digital transformation initiatives that deliver significant Impact.
• Facilitation: Expertly facilitate workshops, brainstorming sessions, and stakeholder interviews to uncover root business problems and collaboratively define potential solutions.

2. Requirements Engineering & Documentation

• Requirements Translation: Translate high-level business needs into detailed, clear, concise, and testable business requirements (both functional and non-functional), user stories, and comprehensive use cases.
• Documentation Management: Develop and maintain thorough documentation, including Business Requirements Documents (BRDs), functional specifications, process flows, data models, and User Acceptance Testing (UAT) plans, taking Ownership of documentation quality.
• Alignment & Feasibility: Ensure all requirements are meticulously aligned with organizational strategic objectives and technically feasible within the existing or planned architectural landscape.

3. Process Optimization & Problem Solving

• Process Analysis & Improvement: Analyze existing business processes to identify inefficiencies, bottlenecks, and areas ripe for improvement. Design and recommend optimized future‑state processes, leveraging technology and best practices to enhance operational efficiency and effectiveness, driving Innovation and Impact.
• Solution Engineering: Proactively identify and analyze complex business and technical problems, breaking them down into manageable components. Collaborate with technical architects, developers, and other IT professionals to engineer viable, sustainable, and scalable technical solutions that directly meet business requirements and strategic goals.
• Solution Evaluation: Evaluate potential solutions for their overall impact, technical feasibility, and strict alignment with enterprise architecture standards.
• Development Support: Provide continuous support to the development team throughout the entire software development lifecycle, clarifying requirements and efficiently resolving any issues that arise.

4. Stakeholder Engagement & Quality Assurance

• Liaison & Communication: Act as the primary liaison between business units and IT teams, ensuring clear, consistent, and proactive communication across all project phases.
• Expectation Management: Manage expectations of diverse stakeholders, including senior management, end‑users, technical teams, and external vendors.
• Negotiation & Consensus: Effectively negotiate and mediate between potentially conflicting stakeholder needs to achieve consensus and maintain project momentum.
• Testing Support: Support the creation of comprehensive test plans and detailed test cases based on defined requirements. Assist actively in User Acceptance Testing (UAT) activities, rigorously ensuring that implemented solutions meet the specified business needs and deliver a positive Customer First experience.

REQUIRED QUALIFICATIONS

• Bachelor's Degree in Business Administration, Information Technology, Computer Science, Engineering, or a related field.
• A Master's Degree or MBA.

Experience

• 0-5 years of proven experience as an IT Business Analyst, System Analyst, or similar role within an IT environment.
• Demonstrable experience with a variety of project methodologies (e.g., Agile Scrum, Waterfall), showcasing adaptability.
• Experience in E‑commerce, Integrated Resorts, Hospitality or Casino systems.
• Proficiency with standard business analysis tools (e.g., Jira, Confluence, Microsoft Visio, Lucidchart, Balsamiq).

Certifications

• Certification of Capability in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP)
• Professional Scrum Master (PSM) or Professional Scrum Product Owner (PSPO)
• Design Thinking certification or relevant training.

SKILLS

Core Business Analysis Skills:

• Design Thinking: Ability to apply human‑centered design principles to thoroughly understand user needs, ideate innovative solutions, and prototype concepts.
• Business Need Analysis: Exceptional analytical and critical thinking skills to effectively elicit, analyze, and challenge business needs, identifying root causes.
• Requirements Engineering: Expertise in translating complex business problems into clear, comprehensive, and actionable functional and non‑functional requirements.
• Process Improvement & Optimization: Proven track record in analyzing, modeling, and re‑engineering business processes for enhanced efficiency and effectiveness.
• Problem Solving: Highly analytical and systematic approach to identifying root causes of problems and developing practical, effective solutions.