Field Service Engineer

USEA PTE. LTD.; Singapore; Presencial; SGD 42.000 - 64.000; Jornada completa

Descripción de la vacante

USEA PTE. LTD. in Singapore seeks a Field Service Representative to deliver on-site technical support and act as the communication bridge between customers and clients. You will troubleshoot, configure equipment, and generate service reports while building strong customer relationships.

The role requires strong English, basic IT troubleshooting, and the ability to work flexible hours including weekends. Fresh graduates are welcome to apply and training will be provided.

Formación

• Proven experience as a Field Service Representative.
• Must possess basic IT troubleshooting skills.
• Good knowledge of English.
• Ability to adapt to changing work schedules.
• Ability to handle weekend support requests.
• Familiarity with hand tools and mobile applications.
• Must be familiar with Microsoft Windows operating system.
• Strong customer service mindset and communication skills.
• Training will be provided.
• Fresh graduates are encouraged to apply.

Responsabilidades

• Perform customer support tasks.
• Troubleshoot and strive to resolve issues.
• Configure and test equipment prior to delivery.
• Provide on-site support for installation.
• Produce frequent and analytical service reports.
• Track and document the progression of the work.
• Collaborate with colleagues and relay important information.
• Discern customer needs and provide technical support.
• Build relationships and trust with customers and clients.
• Operate efficiently to handle calls and maintenance and communication activities.
• Carry out any other duties assigned by supervisor.

Conocimientos

Customer service mindset

Communication skills

Problem solving

Herramientas

Windows OS

Hand tools

Mobile applications

Descripción del empleo

Main role:

As part of our customer service team, he or she provides technical support to the customers and acts as a communication channel support between the 'customer' and the 'client'.

Job responsibilities description:

• Perform customer support tasks
• Perform troubleshooting and strive to resolve all issues
• To configure and test equipment prior to delivery
• Provide on-site support for installation
• Produce frequent and analytical service reports
• Track and document the progression of the work
• Team up with colleagues and pass on important information
• Discern customer needs and provide technical support
• Build relationships and trust support with customers and clients
• Operating efficiently to conclude incoming/outgoing calls including service maintenance and communication activities
• Any other duties assigned by your superior

Requirements:

• Proven experience as a Field Service Representative
• Must possess basic IT troubleshooting skills
• Good knowledge of English
• Ability to manage and preserve technical equipment
• Ability to adapt to changing work schedules
• Ability to handle incoming support request during weekends
• Familiarity with hand tools and mobile applications
• Must familiar with Microsoft Windows operating system
• A strong customer service mind-set
• Excellent communication skills as well as good interpersonal and presentation skills
• Training will be provided
• Fresh graduates are encouraged to apply