Programme Analytics & Operations Lead

Skills and Workforce Development Agency; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Skills and Workforce Development Agency is seeking a detail-oriented data professional to support group operations through administration, data governance, documentation and knowledge management, as well as programme evaluation. You will generate data insights that enhance programme delivery and outcomes.

You will apply data analysis to monitor performance, coordinate across teams, manage documentation and budget monitoring, and support evaluations with structured reporting and recommendations.

Qualifications

• Demonstrate attention to detail and strong organisational skills.
• Strong numerical ability and data-driven mindset.
• Proficient in data analysis and reporting to identify trends and insights.
• Proficient in Excel and digital tools for data management.
• Able to coordinate across teams and manage multiple tasks.

Responsibilities

• Monitor budget utilisation, cashflow projections and programme outcomes.
• Maintain documentation, records and knowledge-sharing across the team.
• Manage system access requests and user accounts with regular reviews.
• Oversee CRM cases and ensure timely responses.
• Analyse programme data and prepare reports for planning and delivery.
• Review and improve operational processes for efficiency.
• Support programme reviews and follow-up actions.

Skills

Data analysis

Budget monitoring

Documentation

Knowledge management

Stakeholder management

Excel

Data governance

Tools

CRM systems

Job description

Skills and Workforce Development Agency is seeking a detail-oriented data professional to support group operations through administration, data governance, documentation and knowledge management, as well as programme evaluation. You will generate data insights that enhance programme delivery and outcomes.

You will apply data analysis to monitor performance, coordinate across teams, manage documentation and budget monitoring, and support evaluations with structured reporting and recommendations.