Manager/Senior Manager, Programme Evaluation (P2MD)

Skills and Workforce Development Agency; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Skills and Workforce Development Agency is seeking a detail-oriented data professional to support group operations through administration, data governance, documentation and knowledge management, as well as programme evaluation. You will generate data insights that enhance programme delivery and outcomes.

You will apply data analysis to monitor performance, coordinate across teams, manage documentation and budget monitoring, and support evaluations with structured reporting and recommendations.

Qualifications

• Demonstrate attention to detail and strong organisational skills.
• Strong numerical ability and data-driven mindset.
• Proficient in data analysis and reporting to identify trends and insights.
• Proficient in Excel and digital tools for data management.
• Able to coordinate across teams and manage multiple tasks.

Responsibilities

• Monitor budget utilisation, cashflow projections and programme outcomes.
• Maintain documentation, records and knowledge-sharing across the team.
• Manage system access requests and user accounts with regular reviews.
• Oversee CRM cases and ensure timely responses.
• Analyse programme data and prepare reports for planning and delivery.
• Review and improve operational processes for efficiency.
• Support programme reviews and follow-up actions.

Skills

Data analysis

Budget monitoring

Documentation

Knowledge management

Stakeholder management

Excel

Data governance

Tools

CRM systems

Job description

We are looking for a detail-oriented and analytical individual with a passion for improving lifelong learning and employment outcomes for Singaporeans. Reporting to the Team Lead, you will play a key role in supporting group operations through effective administration, data governance, documentation and knowledge management, as well as programme evaluation, while generating data insights that enhance programme delivery and outcomes.

What Skills You Will Apply

Data Analysis & Reporting

You are skilled in working with data from multiple sources to support reporting and analysis. You can identify trends, monitor programme performance, and provide insights and recommendations that support programme planning, management and improvement.

Admin & Budget Monitoring

You work closely with teams across the organisation to coordinate data and reporting requirements, ensuring information is submitted accurately and on time. You can follow up on outstanding submissions, resolve reporting issues, and support budget and utilisation monitoring.

You are also comfortable managing the day-to-day administrative processes that keep programmes running smoothly. This includes maintaining programme records and documentation, managing system access, monitoring budgets and programme utilisation, preparing regular reports, and identifying opportunities to improve processes and programme delivery.

Programme Evaluation

You support the review and evaluation of career and employment programmes to assess their effectiveness and identify areas for improvement. This includes analysing programme performance, coordinating reviews, monitoring follow-up actions, maintaining documentation, and ensuring compliance with programme requirements.

What You Will Be Doing

• Monitor and review budget utilisation, cashflow projections and programme outcomes.
• Maintain and improve documentation, records and knowledge-sharing practices across the team.
• Manage system access requests and user accounts, including regular reviews of access permissions.
• Oversee Customer Relationship Management cases and ensure timely responses.
• Analyse programme data and prepare reports to support programme planning, delivery and improvement.
• Review and improve operational processes to enhance efficiency and programme effectiveness.
• Support programme reviews and evaluations by assessing programme performance, identifying areas for improvement, and tracking follow-up actions.

What We Are Looking For

• Possess an eye for details and organised, with the ability to manage multiple tasks, meet deadlines, and deliver quality work.
• Good with numbers
• Strong in data analysis and reporting, with the ability to work with data, identify trends, and turn findings into clear insights and recommendations.
• Comfortable using Excel and other digital tools to manage, analyse and present information.
• Effective communicators who can work well with different teams and stakeholders to coordinate work and resolve issues.
• Proactive and resourceful, with a strong sense of ownership and a willingness to improve processes and solve problems.
• Adaptable and resilient, with the ability to work in a fast-paced environment and respond to changing needs.
• Experience in programme management, programme evaluation, workforce development, grants administration, governance, or compliance-related work will be an advantage.
• Familiarity with monitoring and evaluation approaches, data reporting, and stakeholder management is also useful.
• Fresh graduates are welcome to apply.

Why Join Us

Join a team at the heart of Singapore's career and employment services ecosystem. You will gain hands-on exposure to programme evaluation, data and administration - building a strong foundation for a career in skills and workforce development.

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.