Programme Operations Specialist – Impact & Compliance

Skills and Workforce Development Agency; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Skills and Workforce Development Agency invites an Executive to join the Programme and Operations Career Trial team. You will support programme administration, handling inquiries by email, phone, and on-site visits to jobseekers and companies, and help ensure compliance with programme terms.

You will review documents, flag discrepancies, liaise with vendors on queries and claims, and assist with data cleaning and validation against CPF records where relevant.

Qualifications

• Excellent communication and interpersonal skills with the ability to work effectively with a wide range of stakeholders.
• Strong analytical skills with attention to detail
• Strong organizational and planning skills with the ability to manage multiple tasks and priorities simultaneously.
• Strong ability to work with data and systems.
• Proficiency in Microsoft Office and other relevant software applications.
• Ability to work independently and as part of a team, with a positive and proactive approach to problem-solving.

Responsibilities

• Conduct inquiries related to the programme administration for Career Trial through email correspondences, phone calls and on-site visits to jobseekers and companies.
• Assess the information and submitted supporting documents to identify potential discrepancies or non-compliance with the CT programme terms.
• Document findings and recommend courses of action based on established guidelines and policies.
• Liaise with vendor on programme related queries including claim related matters.
• Assist with data cleaning of reports submitted by programme partners and do data validation against CPF records where relevant.
• Respond to appeals and feedback by jobseekers or companies.
• Other work activities as and when necessary.

Job description

Skills and Workforce Development Agency invites an Executive to join the Programme and Operations Career Trial team. You will support programme administration, handling inquiries by email, phone, and on-site visits to jobseekers and companies, and help ensure compliance with programme terms.

You will review documents, flag discrepancies, liaise with vendors on queries and claims, and assist with data cleaning and validation against CPF records where relevant.