Program Manager

Concentrix; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global customer engagement services company based in Singapore is seeking a Sales Program Manager to drive process excellence and operational efficiency across the sales funnel. In this role, you will streamline workflows and support the APJ Sales Manager and SDR/AE teams. The ideal candidate must have 4–7 years of relevant experience in Sales Operations, strong project management skills, and an ability to work collaboratively across teams. This is a permanent position with a fully on-site working arrangement.

Qualifications

• 4-7+ years in Sales Operations, Sales Programs, or similar roles.
• Strong experience enabling SDR and/or AE sales teams.
• Excellent project management and communication skills.

Responsibilities

• Partner closely with the APJ Sales Manager to improve team performance.
• Audit and improve end-to-end sales processes.
• Design and launch regional programs to boost pipeline generation.

Skills

Sales Operations

Project Management

Communication

Stakeholder Management

Salesforce

Tools

Sales Engagement Tools

Analytics Platforms

Job description

Wearelookingforahighlycollaborativeandexecution-drivenSalesProgramManagertosupportourAPJSalesManagerandregionalSDR/AEteams.Thisroleisresponsiblefordrivingprocessexcellence,operationalefficiency,andsalesproductivityacrosstheentirerevenuefunnel.

YouwillworkcloselywithSalesLeadershipandpartneracrossMarketing,RevOps,Product,Enablement,andSalesTrainingteamstostreamlineworkflows,implementscalableprocesses,andensurethesalesteamcanoperateatpeakperformance.Thisisacriticalroleinestablishingthefoundationforahigh-performingAPJsalesorganization.

JOBRESPONSIBILITIES

1.DirectSupporttoSalesManager&Team

• PartnercloselywiththeAPJSalesManagertooperationalizestrategy,manageexecution,andimproveteamperformance.
• Manageweeklysalesrhythms(WBR’s,MBR’s,QBR’s,pipelinereviews,teammeetings).
• ImproveSDRandAEproductivitythroughoptimizedworkflows,tools,andprocesses.
• Actasthe“glue”betweensalesandinternalteamstoremoveblockersandenhancealignment.

2.SalesProcess&EfficiencyImprovements

• Map,audit,andimproveend-to-endsalesprocesses(leadflow,qualification,handoff,pipelineprogression).
• Identifybottlenecksorinefficienciesanddriveprocessre-designs.
• Leadchange-managementeffortstoensureadoptionofnewprocesses,tools,andsystems.
• StandardizeAPJ-widesalesmotionsandensureconsistentexecutionacrosstheteam.

3.SalesProgramManagement

• Designandlaunchregionalprogramstoboostpipelinegeneration,leadconversion,andaccountpenetration.
• Ownershipofoutreachcadences,qualificationframeworks,playbooks,andsalesmotions.
• Workwithcross-functionalpartnerstoexecutecampaigns,runinitiatives,andtrackperformance.

4.Data,Insights&Reporting

• Provideactionableinsightsonpipelinehealth,conversionmetrics,sellerproductivity,andcampaignimpact.
• WorkwithBIAnalysttodesignsalesdashboardsandreportsfortheSalesManagerandleadership.
• Supportforecasting,quotasetting,andterritoryplanningfortheSDRandAEteams.

5.Cross-FunctionalStakeholderCollaboration

• WorkwithMarketingonleadrouting,event-drivencampaigns,andpipelineacceleration.
• PartnerwithRevOpsonCRMimprovements,tooling,datahygiene,andsystemalignment.
• CollaboratewithProductandSolutionstorelaycustomerfeedbackandalignonproductupdates.
• AlignwithSalesEnablementandTrainingSpecialistontrainingstrategies,salesexecutionimprovementprocess.

REQUIREDQUALIFICATIONS

• 4–7+yearsinSalesOperations,SalesPrograms,RevenueOperations,orsimilarroles.
• StrongexperienceenablingSDRand/orAEsalesteams.
• Abletotranslateproblemsintoprocessesanddrivemeasurableimprovements.
• Excellentprojectmanagement,communication,andstakeholder-managementskills.
• CompetentinCRM(Salesforce),salesengagementtools,andanalyticsplatforms.
• Highlycollaborativeandabletoworkcross-functionallyinafast-movingenvironment.

PREFERREDQUALIFICATIONS

• APJexperiencesupportingmultiplecountries.
• ExperienceinAI,SaaS,enterprisetech,orhigh-growthenvironments.
• Strongunderstandingofleadmanagement,pipelinehygiene,andforecasting.
• Comfortablewithambiguityandbuildingprocessesfromthegroundup.

OTHERINFORMATIONS

• Permanentposition
• WorkingArrangement:Fullyon-site
• WorkingHours:Monday-Friday
• OfficeLocation:80PasirPanjangRd,#15-83/84MapletreeBusinessCityII,Singapore117372

PrivacyandInformationSecurity

• Adheresecurityrequirementsintheprocess.
• Protecttheprivacyofpersonalinformation.

Ifthissoundslikeaninterestingopportunity,hitapply!

*Onlyshortlistedcandidateswillbecontacted