Program Coordinator / Patient Service Associate (PHI West)

WORQ PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

WORQ PTE. LTD. in Singapore seeks a Programme Coordinator to support our patients' care through proactive coordination and seamless communications with clinicians, vendors, and hospital partners.

You will drive planning, admissions, discharges, and data management to ensure quality care. This role requires English and a local language, diploma, and comfort with fast-paced environments. You will collaborate across NUHS networks, manage transport, billing explanations, and EMR data exports to

Qualifications

• Diploma in any discipline.
• Able to converse in English & mother tongue language (Chinese/Malay/Tamil).
• Computer literate and proficient in Microsoft applications.
• Be willing to work outside of working hours (weekends and/or public holidays).
• Able to cope with and work in a fast paced environment.
• Must be a good team player with positive work attitude.
• Prior knowledge/working experience in a hospital setting is an added advantage.

Responsibilities

• Involve in the planning, assessment, and monitoring of our program to ensure that we are providing the best possible care to our patients
• Coordinate with external vendors to arrange for transport and courier deliveries
• Coordinate with NUH & cross hospital BMU to manage bed requests
• Coordinate with multi departments across NUHS to schedule appointments & other services as requested by the clinicians
• Perform patient admissions, discharges and transfers on Electronic Medical Record (EMR) system
• Conduct financial counselling to patient/NOK on the estimated NUHS@Home bills, available subsidies, various payment schemes and mode of payment.
• Assist patient to complete various modes of payment forms. Ensure proper documentation and follow up for all inflight case until patient discharge.
• Export reports from electronic medical records system and import data into relevant channels timely to facilitate information retrieval for the clinical team.

Skills

Problem solving

Team player

English & local language

Education

Diploma in any discipline

Tools

Microsoft Office

Job description

As a Programme Coordinator, you will play a vital role in the coordination and management of our patients' care. We're looking for people with new ideas and a can-do attitude. People who are willing to think outside the box and embrace innovation. People who never give up and are always striving to improve. If you're a proactive problem-solver who is passionate about healthcare and wants to be part of an exciting new home hospital service, we want to hear from you.

Job Responsibilities

• Involve in the planning, assessment, and monitoring of our program to ensure that we are providing the best possible care to our patients
• Coordinate with external vendors to arrange for transport and courier deliveries
• Coordinate with NUH & cross hospital BMU to manage bed requests
• Coordinate with multi departments across NUHS to schedule appointments & other services as requested by the clinicians
• Perform patient admissions, discharges and transfers on Electronic Medical Record (EMR) system
• Conduct financial counselling to patient/NOK on the estimated NUHS@Home bills, available subsidies, various payment schemes and mode of payment.
• Assist patient to complete various modes of payment forms. Ensure proper documentation and follow up for all inflight case until patient discharge.
• Export reports from electronic medical records system and import data into relevant channels timely to facilitate information retrieval for the clinical team.

Requirements

• Diploma in any discipline
• Able to converse in English & mother tongue language (Chinese/Malay/Tamil)
• Computer literate and be proficient in Microsoft applications
• Be willing to work outside of working hours (E.g. weekends and/or public holidays)
• Able to cope with and work in a fast paced environment
• Must be a good team player with positive work attitude
• Prior knowledge/working experience in a hospital setting is an added advantage.