Locum Program Coordinator (3-Month Contract)(10519)

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.; Singapore; On-site; SGD 25,000 - 36,000; Part time

Job summary

National University Health System Pte. Ltd. invites applications for a patient services role supporting the NUHS@Home programme.

You will engage patients and caregivers through counselling, explain programme requirements, and help ensure smooth admission into hospital-at-home care. Reporting to the Senior Assistant Manager, you will verify contact details, address concerns, document counselling outcomes, and collaborate with clinical and intake teams.

Qualifications

• Excellent communication with patients and caregivers.
• Empathetic, patient-centred approach.
• Experience in healthcare, patient services or customer service preferred.

Responsibilities

• Verifying patient contact and residential information.
• Explaining programme requirements and care processes.
• Addressing patient and caregiver concerns and facilitating admission into the programme.
• Escalating complex cases or patient concerns to the clinical team where appropriate.
• Collaborating with intake colleagues to ensure a smooth transition for patients into the NUHS@Home service.
• Maintaining accurate and timely records of counselling sessions and outcomes in the relevant platforms.
• Participate in improving work processes and perform other ad-hoc responsibilities when required.

Skills

Communication skills

Empathy

Multitasking

Independent worker

Team collaboration

Digital literacy

Job description

Overview

Reporting to the Senior Assistant Manager, you will engage patients and caregivers through counselling and outreach, providing information on the NUHS@Home programme and supporting informed decisions about hospital-at-home care.

Job Responsibilities

You will be responsible for the following:

• Verifying patient contact and residential information
• Explaining programme requirements and care processes
• Addressing patient and caregiver concerns and facilitating admission into the programme
• Escalating complex cases or patient concerns to the clinical team where appropriate
• Collaborating with intake colleagues to ensure a smooth transition for patients into the NUHS@Home service
• Maintaining accurate and timely records of counselling sessions and outcomes in the relevant platforms
• Participate in improving work processes and perform other ad-hoc responsibilities when required.

Requirements

Able to commit to weekday shifts from 8.00am to 2.00pm, with availability on weekends and public holidays from 8.00am to 11.00am on a rotational basis. Working hours are subject to change based on operational and business needs.

• Driven and dedicated, with a commitment to delivering a smooth and positive admission experience for patients and caregivers
• Strong communication skills with the ability to explain and convey information clearly to patients and caregivers
• Empathetic and patient-centred approach when addressing patient and caregiver concerns
• Ability to manage multiple referrals and follow-ups in a fast-paced environment
• Ability to work independently and exercise sound judgement when managing patient interactions
• Ability to work effectively with colleagues across clinical and administrative functions, including doctors, nurses, and other healthcare professionals
• Comfortable working in a clinical or hospital environment and interacting with patients of varying conditions
• Proficient in digital tools and able to adapt to various platforms and systems
• Eager to learn and grow within the role
• Bilingual ability may be advantageous to communicate with patients of diverse backgrounds
• Prior experience in healthcare, patient services, or customer service will be advantageous